Carole Harris
St Paul,MN
Summary
Diligent technical business analyst with 10 + years of experience. Demonstrating effective root cause analysis, problem solving, systems improvements, careful attention to infrastructure, and operational procedures. Excellent diagnostic abilities with technical expertise. Expercienced in SQL and Oracle database querying, Splunk analysis, Agile, JIRA, and JAVA.
Overview
20
20
years of professional experience
Work History
Senior Technology Business System Consultant, VP
Wells Fargo & Company
St. Louis Park, MN
03.2004 - Current
- Analyzed user needs and developed solution specifications based on established standards.
- Created test scripts to validate accuracy of data migration projects.
- Managed the installation of new systems or changes to existing systems in accordance with project plans.
- Trained users on new applications and provided ongoing technical assistance as needed.
- Performed quality assurance testing of all new applications prior to deployment into production environment.
- Documented processes related to application development lifecycle management.
- Assisted in developing disaster recovery plans for mission critical systems.
- Investigated problems and identified root cause before recommending corrective actions.
- Developed reports using various reporting tools such as SQL Server and Oracle SQL Developer.
- Gathered feedback from users regarding usability of applications, making necessary modifications when required.
- Defined system goals and devised flow charts and diagrams describing logical operational steps.
- Gathered and analyzed data to identify areas for improvement in operations and processes.
- Identified opportunities for process automation that increased productivity levels.
- Provided leadership during times of organizational change by managing transitions effectively.
- Coached subordinates on professional development topics such as communication skills and problem solving techniques.
- Served as facilitator for product and process owners, cross functional team members and stakeholders to bring discipline to agile approaches and drive sustainable improvements.
- Participated in business solution design process for client to understand and define functional project requirements.
- Trained staff and users to work with computer systems and programs.
- Troubleshot program and system malfunctions to restore normal functioning.
- Developed and managed project plans while providing status updates to management.
- Developed, documented and revised system design procedures and quality standards.
Tech Bus Systems Associate
Wells Fargo & Company
BUSINESS SYSTEMS CONSULTANT 4
Wells Fargo & Company
BUSINESS SYSTEMS CONSULTANT
Wells Fargo & Company
BUSINESS SYSTEMS CONSULTANT 2
Wells Fargo & Company
OPERATIONS ANALYST 2
Wells Fargo & Company
CUSTOMER SERVICE REP 3
Wells Fargo & Company
Education
Cybersecurity Certification
Summit Academy Opportunities Industrialization Center
Minneapolis, MN06-2024
Some College (No Degree) - American Sign Language (ASL)
Saint Paul College - A Community And Technical College
Saint Paul, MNSome College (No Degree) - General Studies
University of Minnesota - Twin Cities
Minneapolis, MNSkills
- Agile development
- Business analysis
- Data analytics
- User acceptance testing
- Requirements gathering
- Business intelligence
- Customer Relationship Management (CRM)
- Organizational development
- SDLC
- Project planning
- Continuous improvement
- Project administration
- SharePoint
- Forensics Tools: Autopsy,
Volunteer
- Volunteer Coach for FTC robotics team
- Volunteer Team Manager for FRC robotics team
Timeline
Senior Technology Business System Consultant, VP
Wells Fargo & Company
03.2004 - Current
Tech Bus Systems Associate
Wells Fargo & Company
BUSINESS SYSTEMS CONSULTANT 4
Wells Fargo & Company
BUSINESS SYSTEMS CONSULTANT
Wells Fargo & Company
BUSINESS SYSTEMS CONSULTANT 2
Wells Fargo & Company
OPERATIONS ANALYST 2
Wells Fargo & Company
CUSTOMER SERVICE REP 3
Wells Fargo & Company
Cybersecurity Certification
Summit Academy Opportunities Industrialization Center
Some College (No Degree) - American Sign Language (ASL)
Saint Paul College - A Community And Technical College
Some College (No Degree) - General Studies
University of Minnesota - Twin Cities
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