Jessica Houseman
Union,MO
Summary
Results-driven Business Technology Partner with expertise in business analysis, project management, and CRM management. Proven track record in aligning technology with strategic objectives to drive impactful digital transformation.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Business Technology Partner
CONMED
01.2025 - Current
- Collaborated with partners to align business goals with social, environmental, and financial priorities.
- Delivered tailored solutions to maximize value and impact for the business.
- Ensured alignment of business strategy and demand with IT solutions.
- Participated in strategic business planning to align IT with business objectives.
- Cultivated a learning-oriented environment, promoting exchange of ideas and insights.
- Ensured business adaptability and success in rapidly changing landscape.
- Analyzed data from various sources in order to identify areas of improvement within the organization's processes or procedures.
CRM Platform Owner/COE
CONMED
11.2020 - 01.2025
- Product and platform management experience building digital applications and platforms.
- Partner with global commerce, service, and financial partners to ensure deployment plans for new/enhanced services are launched successfully.
- Development of business requirements, project charters, and weekly updates while working under an agile application development strategy.
- Implemented service cloud intelligence tooling, Genesis, and integrated with Salesforce Service Cloud to enable service managers with the data and insights they need for providing our highest level of internal and external customer service.
- Drive training, knowledge management and overall ownership of Salesforce across CONMED.
- Implemented with technical integrations such as Pardot, CRMA, Maps, Genesis, ON24, Formstack, Highspot, Tableau, PowerBI, Life Sciences Cloud, and many other digital applications that I was responsible for implementing globally to strengthen and shorten our operational process and drive our average speed to sale.
Business Solutions Manager
REVELE
06.2015 - 11.2020
- Assist the Executive Team in identifying ways to leverage technology to design business operations and achieve business goals by creating conceptual designs, detailed business functions, and data requirements.
- Lead and manage a virtual international team of Salesforce Consultants, Project Managers, and Business Analysts. Support of approximately 650 associates by implementing companywide training, documentation, project management, communication, and customer support.
- Reduced operational costs by 15% and improved data accuracy by implementing standardized processes across the organization.
- Work with clients and project teams to define scope and requirements, create solutions, and develop an executable plan including resource needs, timeline, and costs.
Sales Coordinator & Salesforce Administrator
GROUPONE
05.2009 - 06.2015
- Created and led the management of marketing email campaigns, list segmentation, SEO, content creation/design (proposals, presentations, whitepapers, guides, blogs) and virtual webinars for service, SaaS, and affiliate program revenue.
- Coordinated project milestones, managed stakeholder expectations, and resolved any issues or conflicts.
Education
Bachelor of Science - Business Administration
Walden University
01.2009
Associate of Arts -
Moberly Area Community College
01.2007
Skills
- Business analysis
- Project management
- Data integration
- CRM management
- Agile development
- Stakeholder engagement
- Customer relationship management
- Digital strategy
- Change management
- Risk assessment
Certification
- Salesforce Certified Administrator
- Salesforce Certified Advanced Administrator
- Salesforce Certified Sales Cloud Consultant
References
References available upon request.
Timeline
Business Technology Partner
CONMED
01.2025 - Current
CRM Platform Owner/COE
CONMED
11.2020 - 01.2025
Business Solutions Manager
REVELE
06.2015 - 11.2020
Sales Coordinator & Salesforce Administrator
GROUPONE
05.2009 - 06.2015
Bachelor of Science - Business Administration
Walden University
Associate of Arts -
Moberly Area Community College