Carole Patterson
Brewer,Maine
Summary
Dynamic retail professional with extensive experience at Husson University, excelling in inventory control and staff training. Proven track record of enhancing customer satisfaction through effective task delegation and store organization. Recognized for implementing strategies that improved sales performance and streamlined operations, fostering a collaborative team environment.
Diligent Dining Operations Manager with robust background in retail supervision and team leadership. Successfully managed store operations and enhanced customer satisfaction through strategic inventory control and staff training. Demonstrated proficiency in conflict resolution and sales optimization.
Experienced with team leadership, customer relations, and retail operations management. Utilizes strategic planning to enhance store performance and optimize sales. Track record of fostering productive team environments and implementing effective inventory control measures.
Overview
26
26
years of professional experience
Work History
Dining Retail Supervisor
Husson University
Bangor, ME
08.2025 - Current
- Supervised daily store operations to ensure compliance with policies and procedures.
- Trained new staff on customer service protocols and operational standards.
- Assisted in inventory management, including stock replenishment and organization.
- Monitored sales performance to identify trends and improve customer engagement strategies.
- Implemented visual merchandising techniques to enhance product displays and attract customers.
- Resolved customer inquiries and concerns efficiently to maintain satisfaction levels.
- Collaborated with team members to achieve sales targets through effective communication.
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Coordinated merchandising displays, signage and sales enablement.
- Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
- Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Managed inventory levels to align with seasonal demand, avoiding stockouts or excessive overstock situations.
Cashier
Husson University
Bangor, ME
03.2013 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Resolved customer inquiries and concerns with professionalism, ensuring satisfaction during transactions.
- Developed strong relationships with regular customers, enhancing loyalty and repeat business through exceptional service.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Set up new sales displays each week with fresh merchandise.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked with floor team and managers to meet wide range of customer needs.
- Reduced processing errors by meticulously following transaction procedures.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Answered questions about store policies and addressed customer concerns.
Cashier, Lead ,Supervisor
Hollywood Casino
05.2010 - Current
- Supervised daily cash handling operations, ensuring accuracy and adherence to regulatory standards.
- Trained and mentored new cashiers on operational procedures and customer service best practices.
- Resolved customer inquiries and complaints with professionalism, fostering positive guest experiences.
- Learned duties for various positions and provided backup at key times.
- Collaborated with management to develop training materials for ongoing staff development initiatives.
- Reduced wait times for customers by effectively managing the cashier team and prioritizing tasks.
- Trained new cashiers on company policies, ensuring consistent quality of service across the team.
- Maintained cleanliness and organization of the checkout area, creating a pleasant shopping experience for customers.
- Monitored cashier performance closely, providing constructive feedback and coaching when necessary for continuous improvement.
- Provided support to other departments as needed during busy periods, promoting teamwork within the store environment.
- Acted as a point of contact between management and cashier team, ensuring smooth communication and quick resolution of issues.
- Maintained compliance with local regulations regarding cash handling procedures, reducing potential fines or penalties from non-compliance incidents.
- Developed strong rapport with regular customers by delivering personalized service that fostered loyalty towards the brand.
- Promoted store loyalty programs to increase repeat business and enhance customer relationships.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Quickly and accurately counted drawers at start and end of each shift.
- Operated POS cash register and equipment to collect payments.
- Collaborated with management to strategize initiatives that increased revenue while enhancing guest experience quality.
Manager
Qwik Stop Video
Brewer, ME
04.2000 - 12.2010
- Managed daily operations, ensuring smooth workflow and high-quality customer service.
- Developed staff training programs to enhance team performance and service delivery.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed market trends to inform purchasing decisions and promotional strategies.
- Coordinated scheduling for staff, balancing operational needs with employee availability.
- Enhanced customer engagement through tailored marketing campaigns and community outreach initiatives.
- Conducted performance evaluations, providing feedback to drive individual and team improvement.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Bachelor of Science - Business Administration
University of Augusta
Augusta, ME05-2005
Skills
- Task delegation
- Store organization
- Inventory control
- Staff training and development
Timeline
Dining Retail Supervisor
Husson University
08.2025 - Current
Cashier
Husson University
03.2013 - Current
Cashier, Lead ,Supervisor
Hollywood Casino
05.2010 - Current
Manager
Qwik Stop Video
04.2000 - 12.2010
Bachelor of Science - Business Administration
University of Augusta