Carole Sexton
Fort Worth,TX
Summary
Dedicated healthcare professional with a strong work ethic and a passion for patient and family advocacy. Recognized for exceptional teamwork and a compassionate demeanor, fostering a supportive environment for colleagues and patients. Committed to delivering high-quality care while actively pursuing ongoing education in the dynamic healthcare landscape.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Healthcare Provider/Private Family
01.2018 - Current
- Private care for family member with long-term care needs.
- Responsible for daily needs, medications, appointments, and continuity of schedule.
- Maintaining ADLs with the patient to ensure the highest quality of life and independence as long as possible.
- Acting as the advocate between providers and family to mediate emotions when hospice decisions had to be made.
- Seeing the family through end-of-life care and arrangements before allowing myself to move on to another position in a healthcare setting.
Customer Service Representative
AT&T
01.1997 - 01.2014
- Possesses a talent for providing superior service to customers and a passion for resolving issues.
- Reassured customers and worked to resolve phone issues as a Customer Service Representative at AT&T.
- Administered on-the-spot troubleshooting directly over the phone.
- Provided updates and followed through with customers until all work was completed.
- Responded to customer inquiries in a timely and professional manner via email.
- Developed excellent oral and written communication skills through frequent interaction with co-workers, management, downstream departments, technicians, and customers.
- Answered calls in a fast-paced call center and exhibited composure and tact in high stress environments.
- Generated and emailed daily system issue reports to management and downstream departments.
- Dispatched technicians from 22 states to resolve emergency issues.
- Collected and entered service order information.
- Worked closely with management to ensure deadlines were met for customers with firm order commitments.
Education
BSN - Nursing
Texas Tech University
05.2025
ADN - Nursing
Weatherford College School of Nursing
12.2023
Associate of Arts - General Studies
Tarrant County College
Fort Worth, TX12-2018
Skills
- Strong clinical judgment
- Patient assessment
- Patient and family advocacy
- Patient care
- Compassion and empathy
- Care plan development
- Professional bedside manner
- Licensed RN
- Advanced cardiac life support (ACLS) certification
- Maintaining privacy
- Emotional awareness
- Emotional intelligence
Certification
- BLS for HC provider-certified
- RN License #1146372 obtained 1/2024
Timeline
Healthcare Provider/Private Family
01.2018 - Current
Customer Service Representative
AT&T
01.1997 - 01.2014
BSN - Nursing
Texas Tech University
ADN - Nursing
Weatherford College School of Nursing
Associate of Arts - General Studies
Tarrant County College