Carole Thomposon
25558,CA
Summary
Detail-oriented individual with extensive experience in customer service and cash management. Known for fostering customer loyalty and improving operational efficiency, ready to leverage expertise to enhance the overall customer experience.
Overview
16
16
years of professional experience
Work History
Customer Service Cashier
the Green Thumb International
Newhall, CA
02.2014 - Current
- Processes customer transactions efficiently using point-of-sale systems.
- Resolves customer inquiries and complaints to enhance satisfaction levels.
- Maintains accurate cash register balances through diligent record-keeping.
- Implements improvements to checkout processes, reducing wait times for customers.
- Establishes rapport with customers to foster loyalty and repeat business.
- Collaborates with team members to ensure smooth daily operations at checkout stations.
- Monitors inventory levels and restocks merchandise as needed during shifts
- s merchandise during shifts.
Bank Representitive
Santa Clarita Bank
Valencia, CA
03.2010 - 11.2013
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
- Properly processed deposits, withdrawals and payments for average of [Number] customers daily.
- Managed high volumes of cash movement accurately, supporting the ongoing operation of the branch effectively.
- Monitored inventory levels of cash supplies and coordinated replenishment schedules.
- Assisted in auditing vault activities, identifying discrepancies, and recommending corrective actions.
- Reduced discrepancies in vault inventory with thorough reconciliations and prompt identification of errors.
- Led initiatives to optimize cash management processes, reducing errors and improving reliability.
- Maintained detailed records of transactions, ensuring adherence to financial policies and standards.
Education
No Degree - Psychology
Pierce Jr College
Woodland Hills, CAHigh School Diploma -
Granada Hills High
Granada Hills, CA06-1979
Skills
- Cash register operation
- Cash handling expertise
- Payment collection
- Cash management
- Inventory management
- Merchandise restocking
- Product knowledge
- Customer service
- Customer focus
- Customer inquiries
- Customer satisfaction
- Multitasking and organization
- Reliability and punctuality
- Patience and composure
Timeline
Customer Service Cashier
the Green Thumb International
02.2014 - Current
Bank Representitive
Santa Clarita Bank
03.2010 - 11.2013
No Degree - Psychology
Pierce Jr College
High School Diploma -
Granada Hills High