Carolee Graefser
Lockport,NY
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
Work History
Lvl 1 Amazon Associate Return Processing
Amazon
01.2023 - Current
- processing returns for customers as well as 3rd party vendors efficiently, while upholding customer promise.
- training new hires with everything they need to know to start at amazon, walking them through standard of work and how to process returns safely.
- training other associates on different tasks, such as Refurb, Audit, waterspider and a few others
- problem solving returns
- providing support on the floor for all associates to make sure the shift runs smoothly and safely
Cleaner
Clean AF Llc
09.2020 - 12.2023
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
- Streamlined cleaning processes for quicker completion without compromising quality.
- Maintained a high level of cleanliness in clients'' homes, resulting in increased customer retention and referrals.
- Optimized scheduling processes for improved time management that allowed for more appointments per day.
- Collected payment for services rendered and provided client with billing receipts.
- Applied safety measures when mixing water and detergents in containers to prepare cleaning solutions.
Education
GED -
Niagara Falls High School
Niagara Falls, NYSkills
- Problem solve
- Audit
- Trainer
- Refurbish
- Return processing
Timeline
Lvl 1 Amazon Associate Return Processing
Amazon
01.2023 - Current
Cleaner
Clean AF Llc
09.2020 - 12.2023
GED -
Niagara Falls High School
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