Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Carolee Rau

Carolee Rau

Las Vegas,NV

Summary

An administrative leader with 10+ years’ broad-ranging experience providing executive-level support and improving business operations in legal, higher education, and marketing industries. Highly organized and detail-oriented with a proven ability to manage business office functions, maintain confidentiality, and manage efficient calendars. Operates well with minimal supervision in a high-energy environment with shifting priorities to meet demanding objectives and facilitate smooth operations.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Experience Consultant

CarMax
09.2021 - Current
  • Developed and maintained positive relationships with customers via phone, and email outreach.
  • Analyzed customer feedback and identified areas for improvement, leading to increased customer retention.
  • Maintained a 98% customer quality score to improve customer satisfaction and awareness.
  • Resolved complex issues and appeals to facilitate prompt resolution.
  • Completed finance applications while ensuring accuracy, compliance, and confidentiality.
  • Generated quality sales leads and provided quotes to prospective buyers.

Executive Assistant to the Chancellor

Western Governor's University
09.2015 - 03.2020
  • Assisted with Board of Directors meetings and events, coordinated all executive meetings (in-house and away), and oversaw meeting preparation
  • Performed heavy calendar management of numerous calendars, processed all expense reports, and made all domestic and international travel arrangements
  • Managed email, social media campaigns, fundraisers , alumni events, with confidentiality and discretion.
  • Successfully negotiated and launched Nevada's Inaugural Commencement.
  • Processed travel expenses and reimbursements for executive team and senior management group.

Executive Assistant to the Vice President

Mueller Metals
06.2011 - 12.2012
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Provided professional services and support in a dynamic work environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Assisted established management staff with operational oversight, business development, and process improvement strategies.

Education

Associate of Applied Science - Paralegal Studies

Northwest Career College
Las Vegas, NV
12.2023

Business Administration And Management

Metropolitan State University of Denver
Denver, CO

High School Diploma -

Golden High School
Golden, CO
05.2000

Skills

  • Executive Support
  • Advisory Board of Directors Meetings
  • Time Management
  • Calendaring/Event Management
  • Budget & Expense Reports
  • Risk Management
  • Legal Administration
  • Confidentiality
  • Proficient in MS Office 365, Word, PowerPoint, Excel
  • Adobe Systems Adobe Express
  • Google Docs, Google Meet, Google Workspace

Certification

  • Nevada Notary Public - 2022-2026
  • Adobe Systems Adobe InDesign- 2011
  • CASA (Court Appointed Special Advocate), Adams County Court - 2008

Timeline

Customer Experience Consultant

CarMax
09.2021 - Current

Executive Assistant to the Chancellor

Western Governor's University
09.2015 - 03.2020

Executive Assistant to the Vice President

Mueller Metals
06.2011 - 12.2012

Associate of Applied Science - Paralegal Studies

Northwest Career College

Business Administration And Management

Metropolitan State University of Denver

High School Diploma -

Golden High School

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Carolee Rau