Carolee Ward
Sparta,TN
Summary
High-performing customer service professional who is committed to serving customer and organizational needs with skill, accuracy, and professionalism.
Overview
14
14
years of professional experience
Work History
Commercial Warranty
TTI Floor Care
2023.07 - 2025.01
- Provided world class support to commercial and dealer accounts
- Facilitated audit compliance for warranty-related procedures.
- Guided customers through technical repairs and troubleshooting device issues
- Securely handled CRM data entry through Salesforce and Hubspot
Customer Service / Tier 2
TTI Floor Care
2017.11 - 2023.07
- Collaborated with tier 1 team member to resolve elevated customer issues
- Assisted in the training and mentoring of new employees
- Effectively supervised team members on weekend shifts
- Enhanced customer satisfaction by efficiently resolving escalated complaints and providing appropriate solutions.
Rural Mail Carrier Associate
USPS
2017.01 - 2017.11
- Efficient in delivering mail and packages to customers in timely manner
Customer Service
Oreck / TTI Floor Care
2011.04 - 2016.10
- Addressed customer inquiries in a timely and accurate fashion
- Developed effective relationships with call center departments through clear communication
- Built customer confidence by actively listening to concerns and giving appropriate feedback
Education
Diploma - Medical Office Administration
Medvance Institute
Cookeville, TN10.2006
Skills
- High customer service standards
- Focused on team goals
- Strong written and verbal communication
- Adept in order management
- Experienced in sales & order upgrades
- Exceptional problem-solving ability
- Oracle data management
Timeline
Commercial Warranty
TTI Floor Care
2023.07 - 2025.01
Customer Service / Tier 2
TTI Floor Care
2017.11 - 2023.07
Rural Mail Carrier Associate
USPS
2017.01 - 2017.11
Customer Service
Oreck / TTI Floor Care
2011.04 - 2016.10
Diploma - Medical Office Administration
Medvance Institute