CAROLENA CORTEZ
Costa Mesa,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Admissions Navigator
American Addiction Center
Aliso Viejo, CA
10.2020 - 12.2022
- Efficiently answer, handle, and inquires from potential clients
- Complete admissions process explaining services and related costs, conducting telephonic intake screenings to assess clients situation and processing payment for clients treatment
- Deliver the highest quality, customer service standards of care and productivity for internal and external clients
- Efficiently follow-up with pending leads, specified time intervals.
Business Consultant Assistant
UCI Inc
Irvine, CA
08.2018 - 10.2020
- Maintained a high-volume workload within a fast paced work environment
- Cold calling potential clients
- Kept records of all conversations to establish the needs for call backs for possible clients
- Set appointments and opened the door for our district representative.
08.2017 - 08.2018
- Maintain a safe sober environment for the women’s house that consisted of 12 beds
- Administer drug and alcohol tests, including random drug tests to verify compliance with substance abuse household rules
- Check residents meeting cards to ensure the required number of AA/NA meetings are met, signing off on chores, and checking curfew every night.
Education
Bachelor’s degree - Psychology
Goldenwest College
High School Diploma - undefined
Ruben S. Ayala High School
undefined
2023
Skills
- Client Goal Planning
- Best Practices and Standards
- Mental Health Support
- Patient Evaluation
- Crisis Intervention
- Conflict De-Escalation
- HIPAA Requirements
- Emotional Support
Certification
- First Aid/CPR Certified
- RADT-1
- Notary License for State of California
Timeline
Admissions Navigator
American Addiction Center
10.2020 - 12.2022
Business Consultant Assistant
UCI Inc
08.2018 - 10.2020
08.2017 - 08.2018
Bachelor’s degree - Psychology
Goldenwest College
High School Diploma - undefined
Ruben S. Ayala High School
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