Carol Heller
Grants Pass
Summary
Dedicated and adaptable care coordinator known for strong problem-solving abilities and resource management. Experienced in facilitating communication among families and healthcare teams, enhancing the quality of care for clients.
Overview
6
6
years of professional experience
Work History
Children’s care coordinator
Options for Southern Oregon
Grants Pass
03.2016 - 11.2021
- Facilitated communication between clients, families, and healthcare providers.
- Organized resources and support services for client access and navigation.
- Conducted assessments to determine client eligibility for services and programs.
- Developed educational materials to inform clients about available resources.
- Collaborated with multidisciplinary teams to enhance client care strategies.
- Provided training and guidance to new staff on care coordination procedures.
- Maintained accurate client records in accordance with agency policies and procedures.
- Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
- Attended meetings with families and other members of the interdisciplinary team to discuss patient progress and plan for future interventions.
Education
Master of Arts - Counseling Psychology
Loyola Marymount University
Los Angeles, CA05-1981
Bachelor of Arts - Psychology
California State University, Northridge
Northridge08-1979
Skills
- Resource coordination
- Client advocacy
- Care collaboration
- Effective communication
- Conflict resolution
- Team collaboration
- Parent communication
- Safety awareness
- Behavior management
- Video conferencing
- Verbal and written communication
- Reporting and documenting
- Results-focused
- Discussion facilitation
- IEP documentation
- Individualized care
- Relationship management
- Positive reinforcement
- Time management
- Multicultural awareness
- Problem-solving abilities
- Organizational skills
- Adaptability and flexibility
Timeline
Children’s care coordinator
Options for Southern Oregon
03.2016 - 11.2021
Master of Arts - Counseling Psychology
Loyola Marymount University
Bachelor of Arts - Psychology
California State University, Northridge