Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Carolina Agudelo

Miami,FL

Summary

Dedicated and adaptable professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Customer Experience Lead

Victoria's Secret & PINK
Sunrise, Florida
11.2024 - Current
  • Lead and supported team development that consistently has exceeded LY comps monthly through hands-on coaching and real-time performance feedback.
  • Focus on delivering exceptional customer service to every customer by coaching and leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Cultivated a customer-first culture by helping train and develop team members, fostering a positive and brand-aligned team culture.

Financial Advisor

World Financial Group Wfg
Miami, Florida
02.2023 - 11.2024
  • Developed financial plans and strategies tailored to clients' individual needs.
  • Conducted detailed analysis of clients' current financial situation, including risk assessment, cash flow management, and retirement planning.
  • Communicated regularly with clients via phone, email, or video conferencing regarding their financial matters.
  • Conducted regular financial planning workshops and seminars to attract new clients and educate the community.
  • Utilized financial planning software to create projections, scenarios, and plans tailored to individual client needs.
  • Maintained accurate records of all client interactions and transactions in accordance with company policy and regulatory requirements.
  • Recruited, hired and developed agents to support client expansion.

Sales Management

Victoria Secret
Miami, Florida
04.2017 - 02.2023
  • Lead end-to-end operations of Beauty and Pink department. Develop positive environment, rapidly answer to business needs, and drive operating fundamentals for improving customer experience.
  • Prepare action plans for sales leadership development to enhance emotionally engaging experiences and assess business requirements. Facilitate new company initiatives.
  • Hire and develop managers/ associates to streamline corporate functions. Identify conflict to mitigate associate dissatisfaction through teamwork and collaboration.
  • Expanded business after improving scheduling of traffic trends, launches, promotions, and holidays.
  • Tracked sales data and generated reports for store management review.
  • Participated actively in weekly meetings with store management personnel concerning goals, objectives, progress and upcoming events.
  • Provided training, coaching, and mentoring to store management teams on best practices in operations, merchandising, customer service, loss prevention, safety standards.

Store Manager

SKECHERS Retail
Miami Beach, Florida
01.2015 - 03.2017
  • Established standard for accomplishing and managing sales, visual, and operational excellence.
  • Developed an environment consist of passion, recognition, accountability, discipline, awareness, and urgency individually and globally for overall success of business.
  • Prepared strategic plans aligned with demands of area for driving results by determining store’s key drivers and leveraging trends.
  • Managed cost by evaluating monthly profit and loss reports as well as designing budget plan.
  • Directed Miami Beach location into highest ranked in region; exceeded overall store’s sales goals by 25% annually.

Assistant Manager

Guess Retail
Miami, Florida
05.2013 - 01.2015
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Created reports on sales trends, inventory levels, and financial data.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.

Cash Wrap Supervisor

Victoria Secret
Orlando, Florida
10.2007 - 04.2013
  • Enabled customer satisfaction and increased brand loyalty by managing customer experience and analyzing customer feedback.
  • Supervised sales transactions for quick and accurate processing.
  • Maintained adequate cash supply in cash drawers in multiple checkout stations.
  • Implemented loss prevention measures such as monitoring suspicious activity at the registers.
  • Maintained accurate records of sales, returns, exchanges, discounts, and voids throughout shift hours.

Education

Bachelor of Science - Political Science

University of Central Florida
Orlando, FL
06-2011

Skills

  • Relationship building and management
  • Team Development
  • Talent Acquisition
  • Customer Service
  • Operations
  • Office Administration

Certification

  • Life and Health Insurance License

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Customer Experience Lead

Victoria's Secret & PINK
11.2024 - Current

Financial Advisor

World Financial Group Wfg
02.2023 - 11.2024

Sales Management

Victoria Secret
04.2017 - 02.2023

Store Manager

SKECHERS Retail
01.2015 - 03.2017

Assistant Manager

Guess Retail
05.2013 - 01.2015

Cash Wrap Supervisor

Victoria Secret
10.2007 - 04.2013

Bachelor of Science - Political Science

University of Central Florida

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Carolina Agudelo