Carolina Agudelo
Miami,FL
Summary
Dedicated and adaptable professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Financial Advisor
World Financial Group Wfg
Miami , Florida
2023.02 - Current
- Developed financial plans and strategies tailored to clients' individual needs.
- Conducted detailed analysis of clients' current financial situation, including risk assessment, cash flow management, and retirement planning.
- Communicated regularly with clients via phone, email, or video conferencing regarding their financial matters.
- Conducted regular financial planning workshops and seminars to attract new clients and educate the community.
- Utilized financial planning software to create projections, scenarios, and plans tailored to individual client needs.
- Maintained accurate records of all client interactions and transactions in accordance with company policy and regulatory requirements.
- Recruited, hired and developed agents to support client expansion.
Store Management
Victoria Secret
Miami , Florida
2017.04 - 2023.02
- Lead end-to-end operations of Beauty and Pink department. Develop positive environment, rapidly answer to business needs, and drive operating fundamentals for improving customer experience.
- Prepare action plans for sales leadership development to enhance emotionally engaging experiences and assess business requirements. Facilitate new company initiatives.
- Hire and develop managers/ associates to streamline corporate functions. Identify conflict to mitigate associate dissatisfaction through teamwork and collaboration.
- Expanded business after improving scheduling of traffic trends, launches, promotions, and holidays.
- Tracked sales data and generated reports for store management review.
- Participated actively in weekly meetings with store management personnel concerning goals, objectives, progress and upcoming events.
- Provided training, coaching, and mentoring to store management teams on best practices in operations, merchandising, customer service, loss prevention, safety standards.
Store Manager
SKECHERS Retail
Miami Beach , Florida
2015.01 - 2017.03
- Established standard for accomplishing and managing sales, visual, and operational excellence.
- Developed an environment consist of passion, recognition, accountability, discipline, awareness, and urgency individually and globally for overall success of business.
- Prepared strategic plans aligned with demands of area for driving results by determining store’s key drivers and leveraging trends.
- Managed cost by evaluating monthly profit and loss reports as well as designing budget plan.
- Directed Miami Beach location into highest ranked in region; exceeded overall store’s sales goals by 25% annually.
Assistant Manager
Guess Retail
Miami , Florida
2013.05 - 2015.01
- Collaborated with management on developing strategic plans for achieving business goals.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Created reports on sales trends, inventory levels, and financial data.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Cash Wrap Supervisor
Victoria Secret
Orlando , Florida
2007.10 - 2013.04
- Enabled customer satisfaction and increased brand loyalty by managing customer experience and analyzing customer feedback.
- Supervised sales transactions for quick and accurate processing.
- Maintained adequate cash supply in cash drawers in multiple checkout stations.
- Implemented loss prevention measures such as monitoring suspicious activity at the registers.
- Maintained accurate records of sales, returns, exchanges, discounts, and voids throughout shift hours.
Education
Bachelor of Science - Political Science
University of Central Florida
Orlando, FL2011-06
Skills
- Relationship building and management
- Team Development
- Talent Acquisition
- Customer Service
- Operations
- Office Administration
Certification
- Life and Health Insurance License
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Financial Advisor
World Financial Group Wfg
2023.02 - Current
Store Management
Victoria Secret
2017.04 - 2023.02
Store Manager
SKECHERS Retail
2015.01 - 2017.03
Assistant Manager
Guess Retail
2013.05 - 2015.01
Cash Wrap Supervisor
Victoria Secret
2007.10 - 2013.04
Bachelor of Science - Political Science
University of Central Florida
- Life and Health Insurance License
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