Carolina Alabi Campos
Baytown,TX
Summary
An extremely motivated individual who is seeking a position that will help utilize or enhance her knowledge skills and experience.
Overview
2026
2026
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative II
Wellby
06.2025 - Current
- Provided assistance to members through multiple queues regarding accounts.
- Process loan payments or deposits to accounts via payment center.
- Documented customer interactions in Symitar
- Created and filed disputes as part of centrix team.
- Assist members with questions regarding stop payments, debit transactions, transfers within accounts.
- Review fees for additional services and inform members when they would be applied.
- Submit referrals to proper departments
Member Specialist
TDECU
Pasadena, TX
09.2022 - 05.2025
- Lobby Engage greeting members upon arrival and provide them with assistance throughout their visit.
- Process membership applications.
- Review new account applications to verify eligibility of members. Copy, Scan, Identification cards.
- Initiated follow-up calls with members to ensure satisfaction when opening new account.
- Cross-sell products that benefit the member
- Open and Close Safe Deposit Boxes.
- Answer member questions regarding rate, products, and services.
- Start loan application and gather proper documentation
- Calculate gross monthly income
- Place strong detailed notes for underwriting
- Pull values for auto loans and review purchase order
- Review final loan documents with member
- Guided members with their financial plan. Refer insurance, wealth, and business loan to departments.
- Review loan protection products with member
- Open Certificate of Deposit accounts
- Revise Power of Attorney documents to proceed with account transactions.
- Assist with IRA rollover and disbursements
- Assist with teller cash audits, vault audits, and operational branch audits.
- Processed cash and check deposits for lobby and drive through members
- Tracked inventory levels of supplies needed for daily operations.
- Open and Close procedures at end of day.
- Establish member relationships and receive feedback from surveys after branch transactions.
- assist with daily huddle to review previous production and monthly run rate
- Notary upon request from members
Call Center Representative
Texas Bay Credit Union
01.2016 - 03.2018
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every member
- Transfer funds within accounts
- Assist with online banking
- Collect payments for credit card or loans
- Schedule automatic payments
- Entered data to loan application
- Review credit score with members
- Gather proper documentation for loan
- Calculate income
- Review approval or denial decisions with member
- Offered GAP, Extended Warranty, life insurance products to members
- Promote special rates to members
- Process balance transfer on credit cards
- Input recommendations for loan application
- Open new checking accounts for existing members
- Assist with live chat and respond to members emails in a timely professional manner
Call Center Representative
Shell Federal Credit Union
Deer Park, TX
10.2014 - 09.2015
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every member
- Assist with online banking
- Review loan rates and start loan application
- Gather documentation for loan
- Respond to questions or concerns
- Problem solve with care
- Offer credit card and lending promotions
- Collect credit card or loan payments
- Transfer funds within accounts
- Promote special rates to new or existing members
Member Service Representative ll
Wellby
Education
Associate of Applied Science - Accounting
San Jacinto College District
Pasadena, TX 08.2023 - 12.2025
High School Diploma -
Sam Rayburn High School
Pasadena, TX06.2012
Skills
- Member relationship
- Cross-selling abilities
- Self motivated
- Customer service
- Fluent in Spanish High intermediate certificate
- Fluent in English
Timeline
Customer Service Representative II
Wellby
06.2025 - Current
Associate of Applied Science - Accounting
San Jacinto College District
08.2023 - 12.2025
Member Specialist
TDECU
09.2022 - 05.2025
Call Center Representative
Texas Bay Credit Union
01.2016 - 03.2018
Call Center Representative
Shell Federal Credit Union
10.2014 - 09.2015
Member Service Representative ll
Wellby
High School Diploma -
Sam Rayburn High School