Dan Strickland
Garden City,MI
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
17
17
years of professional experience
Work History
Customer Service Representative II
Morley Companies
Saginaw, US
07.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Service Representative II
Progenity Laboratory
Ann Arbor, US
12.2018 - 04.2023
- Monitor service levels to ensure quality and productivity
- Adhered to HIPAA guidelines for managing patient data and electronic medical records
- Obtain required information from clients through verbal communication
- Provided excellent customer service to resolve customer complaints in a timely manner.
General Manager
HARRY'S ARMY AND NAVY
Dearborn, US
05.2011 - 12.2018
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Sales Manager
JCPenney
Dearborn, US
09.2007 - 05.2011
- Created and presented monthly reports to management on sales performance.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Education
Associate of Applied Science - Computer and Information Sciences
Schoolcraft College
Livonia, MISkills
- Inbound and Outbound Calling
- Call Management
- Data Collection
- Report Generation
- Consultative Sales
- Information Security
- Complaint resolution
- Account updating
- System implementation
- Member account management
- Staff Training
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative II
Morley Companies
07.2023 - Current
Customer Service Representative II
Progenity Laboratory
12.2018 - 04.2023
General Manager
HARRY'S ARMY AND NAVY
05.2011 - 12.2018
Sales Manager
JCPenney
09.2007 - 05.2011
Associate of Applied Science - Computer and Information Sciences
Schoolcraft College
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