LETITIA WILLIAMS
Phenix City,AL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Customer Service Representative II
Anthem
Columbus, GA
10.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Receptionist
Taylor Funeral Home
Phenix City, AL
09.2009 - 10.2022
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Customer Service Representative
TSYS
Columbus, GA
05.2018 - 11.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Associate of Science - Business Management
Miller-Motte Technical College - Columbus
Columbus, GA07-2015
Skills
- Scheduling
- Information Security
- Administrative Paperwork Handling
- Call Management
- Complaint resolution
- Data Collection
- Data Entry
- Inbound and Outbound Calling
- Customer Engagement
- Customer Support Experience
Timeline
Customer Service Representative II
Anthem
10.2022 - Current
Customer Service Representative
TSYS
05.2018 - 11.2019
Receptionist
Taylor Funeral Home
09.2009 - 10.2022
Associate of Science - Business Management
Miller-Motte Technical College - Columbus
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