Ashley Deonanan
Orlando
Summary
Successful Customer Service Professional with 13+ years of experience. Able to handle a high volume of customer calls in a fast-paced environment, with minimum supervision, while maintaining emphasis on the highest quality of customer service. Excellent listening skills, oral and written communications. Comfortable in interacting with all levels of the organization and public. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly with minimal escalations.
Overview
8
8
years of professional experience
Work History
Customer Service Representative II
Cardinal Health
Orlando, FL
12.2023 - 05.2026
- Resolved customer issues efficiently, ensuring satisfaction through effective problem-solving techniques.
- Assisted customers with inquiries, providing accurate information on products and services.
- Processed orders and returns using internal systems, maintaining accuracy and timely completion.
- Collaborated with team members to enhance service delivery and improve customer experience.
- Managed escalated calls with professionalism, ensuring resolution aligned with company standards.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Participated in training programs to enhance product knowledge and customer service skills.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Appointment Scheduler
Orlando Orthopedic Center
Orlando, FL
10.2021 - 08.2022
- Scheduled patient appointments efficiently, ensuring optimal calendar management for providers.
- Coordinated communication between patients and healthcare providers to streamline appointment processes.
- Managed electronic health records system to maintain accurate patient information and appointment history.
- Assisted in training new staff on scheduling protocols and software usage for improved efficiency.
- Provided directions to facility locations.
- Entered new patient demos accurately into GPMS.
Customer Service Representative
Magic Memories
Orlando, FL
10.2018 - 03.2020
- Successfully completed cases via email in a timely manner whether onsite or remotely.
- Provided refunds and assisted with purchase via phone for digitals, physical pictures or albums.
- Assisted with customer general information calls, supervisor calls and transferred call to correct departments for resolution.
- Assisted with editing photos and/or team projects.
Education
Associate of Science - Medical Assisting
Florida Technical College
Orlando, FL08-2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Call center experience
- Conflict resolution
- Complaint resolution
- Payment processing
- Call center operations
- Scheduling
- Appointment scheduling
- Order processing
- Documentation
Timeline
Customer Service Representative II
Cardinal Health
12.2023 - 05.2026
Appointment Scheduler
Orlando Orthopedic Center
10.2021 - 08.2022
Customer Service Representative
Magic Memories
10.2018 - 03.2020
Associate of Science - Medical Assisting
Florida Technical College