Summary
Overview
Work History
Education
Skills
Timeline
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Carolina Alvarado

Huntington Park,CA

Summary

Friendly Dental Receptionist dedicated to greeting every patient with smile and running front desk day-to-day operations smoothly. Strengths include handling insurance claims, managing multi-line phone systems and addressing patients' concerns. Dental receptionist with a passion for delivering exceptional patient experiences. Experienced in managing front desk operations, scheduling appointments, and handling patient inquiries. Strong communication, organizational, and customer service skills, with a focus on creating a welcoming and efficient office environment. Efficient Dental Receptionist known for high productivity and ability to complete tasks swiftly. Excels in patient scheduling, records management, and insurance verification. Possesses strong organizational, communication, and interpersonal skills, ensuring smooth operations within dental practices. Thrives in fast-paced environments using these skills to enhance patient satisfaction and streamline office procedures. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

8
8
years of professional experience

Work History

Dental Receptionist

Pacific Dental Care:Farshad Moftakhar DDS
Beverly Hills, California
06.2009 - 03.2012
  • Managed patient scheduling and appointment confirmations to optimize office operations.
  • Coordinated check-in and check-out processes, enhancing overall customer experience.
  • Handled insurance verification and billing inquiries for seamless financial transactions.
  • Maintained accurate patient records using electronic health record systems.
  • Communicated treatment plans and follow-up appointments effectively to patients.
  • Implemented office policies, fostering a professional and welcoming atmosphere.
  • Organized patient charts prior to appointments, reducing check-in time.
  • Performed bookkeeping duties, preparing and sending financial statements.

Dental Assistant

Alegria Dental Center
Los Angeles, California
03.2004 - 01.2008
  • Prepared examination rooms, sterilized instruments, and organized supplies efficiently.
  • Managed patient records using electronic health record systems accurately.
  • Scheduled appointments and coordinated patient flow for optimal office efficiency.
  • Conducted preliminary examinations, including taking dental X-rays and noting findings.
  • Supported billing processes by verifying insurance information and collecting payments.
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Sterilized instruments according to established guidelines and protocols.
  • Took digital X-rays of teeth using radiographic equipment.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
  • Documented patient records with procedures performed and added notes taken to charts.
  • Helped maintain inventory levels of all dental supplies used in day-to-day operations.
  • Handled billing inquiries from insurance companies regarding claims submitted by the office.
  • Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.

Education

Dental Assistant - Dental Hygiene

United Education Institute
Huntington Park, CA
06-2001

High School Diploma -

Huntington Park High School
Huntington Park, CA
06-2000

Skills

  • Patient scheduling
  • Insurance verification
  • Electronic health records
  • Appointment coordination
  • Dental terminology
  • Customer relationship management
  • Front desk operations
  • Billing inquiries handling
  • Mail sorting and distribution
  • Insurance billing
  • Incoming call reception
  • Maintaining cleanliness
  • Payment processing
  • Appointment confirmation
  • Medical chart management
  • Friendly and outgoing
  • Data entry
  • Billing procedures
  • Patient file management
  • Multitasking
  • Medical Procedures Understanding
  • Medical billing
  • Medical office management

Timeline

Dental Receptionist

Pacific Dental Care:Farshad Moftakhar DDS
06.2009 - 03.2012

Dental Assistant

Alegria Dental Center
03.2004 - 01.2008

Dental Assistant - Dental Hygiene

United Education Institute

High School Diploma -

Huntington Park High School