CAROLINA ARREDONDO
Baytown,TX
Summary
Dedicated customer service professional with extensive experience in delivering exceptional service and ensuring client satisfaction. Known for an enthusiastic approach to helping others, fostering strong relationships, and contributing to team success. Proven ability to optimize processes for quality and efficiency while maintaining a positive and outgoing demeanor. Passionate about cultivating partnerships and driving business growth through effective communication and rapport-building skills.
Developed strong interpersonal and organizational skills in fast-paced administrative environment, consistently ensuring smooth operations and effective communication. Demonstrated ability to manage inquiries, maintain records, and support team functions. Seeking to transition into new field where these transferable skills can drive success and adaptability.
Overview
2
2
years of professional experience
Work History
Reception Technician
CSL plasma
09.2023 - Current
- Answered multi-line telephone system promptly, courteously, and accurately directed calls to appropriate personnel or department.
- Greeted customers in a professional and friendly manner, while providing excellent customer service.
- Maintained accurate records of all incoming calls and visitors, including contact information and purpose of visit.
- Entered data into computerized databases to maintain accurate records.
- Assisted customers with inquiries about products and services offered by the organization utilizing knowledge of available resources.
- Demonstrated strong organizational skills by managing multiple tasks simultaneously with accuracy and efficiency.
- Created new user accounts, set up permissions and access levels in accordance with company policies.
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.
- Assisted in resolving customer complaints and disputes.
- Handled frequent work process interruptions with flexibility and poise.
- Assisted customers with general inquiries regarding products, services, and hours of operation via phone or email.
- Greeted persons entering establishment, determined nature, and purpose of visit and direct and escort them to specific destinations.
Education
High School Diploma -
Goose Creek Memorial
Baytown, TXSkills
- Great customer service and assistance
- Microsoft Word, Outlook, Excel, and POS Systems
- Detail oriented
- Strong work ethic
- Dependable
- Great team player
- Multi-line phone, copy machine and fax machine
- De-escalation Techniques
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Multitasking and Prioritization
- Initiative-taking
- Confidentiality handling
- Workload prioritization
Timeline
Reception Technician
CSL plasma
09.2023 - Current
High School Diploma -
Goose Creek Memorial