Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Carolina Balcarcel

Philadelphia,PA

Summary

I am currently an online student who is eager for an opportunity to start at a new job. Friends and past employers have described me as friendly, enthusiastic, and positive. I have experience in multiple jobs that have taught me excellent skills and work ethic that would make me a wonderful choice. I have excelled in fast-paced environments, mastering cash management and training new staff, and ensuring high standards of service. I have demonstrated exceptional customer service and multitasking abilities, significantly improving customer satisfaction and retention.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Barista Trainer

Starbucks
07.2023 - Current
  • Crafted beverages with efficiency and care to ensure customers were satisfied and content with their order.
  • Displayed concern and attentiveness to any customer complaints to deliver a positive experience and keep the customers coming back.
  • Showed interest in customers personal lives to build bonds and relationships and help them feel a connection to the store and baristas.
  • Learned how to adapt and maintain a high standard despite heavy customer traffic, unexpected issues, or stressful environments.
  • Trained and guided new baristas on how to make food and beverages to customer satisfaction and help them feel confident in what they know.
  • Managed cash register transactions efficiently while adhering to company policies regarding cash handling procedures.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.

Host

Applebee's
01.2023 - 10.2023
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Maintained and cleaned seating areas to ensure customer's had a pleasant dining experience.

Server

Ann's Choice
01.2022 - 01.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Delivered food efficiently and ensured customers received satisfactory service.

Education

High School Diploma -

Commonwealth Charter Academy
Online
06-2025

Skills

  • Ability to work in a fast-paced environment
  • Health and safety compliance
  • Cash handling and management
  • Memory retention
  • Training background
  • Exceptional customer service
  • Solid problem solver
  • Multitasking Abilities
  • Friendly and outgoing

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Certification

OSHA 10 Hour Jobsite Safety Certification

Certified Dialysis Technician and Nurse

Timeline

Barista Trainer

Starbucks
07.2023 - Current

Host

Applebee's
01.2023 - 10.2023

Server

Ann's Choice
01.2022 - 01.2023

High School Diploma -

Commonwealth Charter Academy

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Carolina Balcarcel