JALEN JEFFERSON
Customer Service Specialist
Summary
Highly analytical and detail-orientated emerging professional dedicated to fostering positive customer relations. Dedicated team player with knowledge of service delivery and proven multitasking abilities. Bringing top-notch sales, operational and leadership abilities along with strong computer skills.Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Barista Trainer
Starbucks
New York, New York
06.2019 - Current
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Courteous and dynamic barista delivering fast and reliable service in a fast-paced environment
- Prepare beverage and food orders accurately and efficiently to customer customizations
- Recommend products based on solid understanding of individual customer needs and preferences.
- Complete opening and closing duties including inventory and cash handling using MICROS POS system and till reconciliation.
Salad Maker
Chopt Creative Salad Company
New York, New York
05.2017 - 06.2019
- Assembled and prepared salads according to Chopt standards
- Learned recipe builds, dressing flavor profiles, and salad pairings in order to make appropriate recommendations to customers
- Adhered to all steps of service so that the customer’s needs were met with each transaction
Education
Media Communications Studies
Lehman College
Skills
Exceptional ability to work in a fast-paced environment
Sales proficiency
Leadership experience
Exceptional customer service
Hospitality service expertise
Timeline
Barista Trainer
Starbucks
06.2019 - Current
Salad Maker
Chopt Creative Salad Company
05.2017 - 06.2019
Media Communications Studies
Lehman College