Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carolina Barragan

Fort Worth,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience

Work History

Vision Center Manager in Charge

Wal-Mart Vision Center
09.2023 - Current
  • Enhanced customer experience by implementing effective staff training and development programs.
  • Led team to consistently achieve sales targets through strategic planning and motivational coaching techniques.
  • Maintained a high standard of visual merchandising, creating an inviting environment for customers to explore products.
  • Promoted a positive work culture by fostering open communication and encouraging teamwork among staff members.
  • Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.

Optician

Wal-Mart Vision Center
06.2017 - 09.2023
  • Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
  • Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
  • Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
  • Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.

Deli Sales Associate

Wal-Mart Supercenter
05.2015 - 06.2017
  • Increased deli sales by providing excellent customer service and product knowledge.
  • Improved customer satisfaction by efficiently handling orders, inquiries, and complaints.
  • Maintained high standards of food safety and sanitation by regularly cleaning work areas and equipment.
  • Enhanced the overall customer experience with friendly interactions and helpful suggestions for purchases.

Receptionist

Emerald Quality Roof Co.
03.2014 - 03.2015
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Collaborated with management to improve internal processes and procedures for better workflow optimization.

Education

GED -

Tarrant County College District
Fort Worth, TX
06.2015

Skills

  • Customer service
  • Team building
  • Sales expertise
  • Budgeting and Finance
  • Scheduling Coordination
  • Insurance Processing
  • Conflict resolution
  • Organizational skills
  • Problem-solving abilities
  • Staff training

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Vision Center Manager in Charge

Wal-Mart Vision Center
09.2023 - Current

Optician

Wal-Mart Vision Center
06.2017 - 09.2023

Deli Sales Associate

Wal-Mart Supercenter
05.2015 - 06.2017

Receptionist

Emerald Quality Roof Co.
03.2014 - 03.2015

GED -

Tarrant County College District

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Carolina Barragan