Alice Ameche

Vision Center Manager

Walmart Vision Center

Glendale , AZ

08.2006 - Current

Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Managed inventory and supplies to ensure materials were available when needed.
Prioritized and organized tasks to efficiently accomplish service goals.
Evaluated prescriptions along with clients' work and personal visual requirements.
Adapted lenses to fit into customer's frames according to prescription requirements.
Adjusted eyeglasses, making minor repairs as necessary, to ensure proper fit and comfort levels for clients.
Repaired and adjusted frames to meet customer needs.
Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
Maintained records of prescriptions, orders and payments.
Supervised and contributed to training student opticians.
Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
Attended continuing education classes to stay abreast with changing trends in the industry.
Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
Verified accuracy of all completed orders prior to release to customers.
Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
Monitored inventory levels of optical supplies such as frames, lenses and contact lenses.
Assisted customers in selecting frames that best suit their facial features and style preferences.
Worked with cross-functional teams to achieve goals.