Carolina Carreno

• Ensure product quality to highest standards using Quality Control processes; including but not limited to visual and functional inspections.
• Enforce protocols to enhance employee safety and maintain a positive and productive work environment.
• Supervision of production line assembly
• Provide team direction and pace setting to meet and/or exceed
project timelines and milestones.
• Train line members on Process SOPs (Standard Operating Procedures)
proper PPE, general health and safety protocols
• Ensure execution of daily production tasks and facility up-keep

• Working with patients directly, providing details and information regarding upcoming treatment preparation and post-procedure care instructions.
• Patient Scheduling
• Provided professional customer service and patient inquiries over
phone.
• Assisting in protection of patient confidentiality and personal data.
• Served as main point of contact for patients, doctors, and adjacent
dental offices.
• Reviewing of medical charts and maintaining high levels of
communication to ensure successful in-take and patient recovery

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Scheduled and Confirmed appointments
• Updated client records
• Kept reception area clean and neat, providing visitors welcoming and cleanly environment.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Assisted with onboarding new clients and securing paperwork completion.
• Responded to inquiries from callers seeking information.
• Helped resolved customer problems and complaints.
• Handled payment transactions and maintained sales and payments records accurately.
• Answered central telephone system and directed calls accordingly.

• Greeted customers upon entrance and responded promptly to customer needs and questions,
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions
with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.

• Utilized POS system to receive and process food and beverage orders.
• Built positive relationships with customers to encourage repeat business.
• Assisted servers with delivering food, filling beverages, and retrieving items for guests.
• Disinfected frequently touched between guests to minimize infection risks.
• Reset tables between guests by restocking low items and wiping down surfaces.
• Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
• Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.

• Used POS system to collect payments from customers, providing invoice for proof of transaction.
• Assisted with unloading and loading customer laundry items.
• Kept track of customer laundry items by properly sorting, identifying
and storing clothing.
• Restocked supply inventories and notified supervisors of shortages
for customer convenience.
• Followed environmental regulations when handling hazardous
materials for laundromat safety.
• Observed and adjusted machine cycle times, achieving quality
results.
• Maintained safety practices at all times to protect personnel and
laundry loads.
• Delivered superior customer service by responding to inquiries and complaint.

• Scheduled, coordinated and confirmed appointments.
• Resolved customer issues quickly and notified supervisor
immediately when problems escalated.
• Answered multi-line phone system and transferred callers to
appropriate department or staff member.
• Collected deposits, fees, and payments.
• Completed data entry and filing to keep records updated for easy
retrieval.
• Maintained confidentiality of sensitive data to protect customer and
business information.
• Welcomed customers with friendly greeting, answered general
questions, gathered nature of visit and directed to specific offices.

• Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
• Answered customer questions about hours, seating, and menu information.
• Prepared dining room for service by cleaning , organizing tables and placing table settings.
• Collected information from arriving customers to seat groups or place them on waitlist.
• Watched dining area staff to evaluate server loads and calculate accurate wait times.
• Checked in with servers to confirm preparedness before seating customers.
• Complied with food safety and food hygiene regulations to safeguard public health.
• Cultivated positive guest relations by managing information and orchestrating speedy seating.
• Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.