Luis Chavez
Berkeley,CA
Work Preference
Summary
Program and operations specialist with 6+ years of experience supporting public-sector and community programs through grants administration, compliance review, stakeholder support, and systems development. Known for organizing complex workflows, building tracking systems, and managing programs end-to-end with accuracy and accountability. Professionally bilingual in English and Spanish.
Overview
8
8
years of professional experience
Work History
Community Programs Specialist (Senior Associate)
First 5 Alameda County
11.2025 - Current
- Serve as primary point of contact for Measure C–funded Family Resource Center (FRC) and Family Serving Shelter grants, supporting organizations serving families with children ages 0–5.
- ·Managed and tracked 59 FRC applications and 26 Shelter applications, overseeing eligibility review, deliberation preparation, and contracting workflows.
- Developed a contract tracking system using conditional formatting to visualize contract status across required components, improving clarity and reducing processing delays.
- Reviewed grant budgets for accuracy and compliance; coordinated directly with applicants to resolve discrepancies and secure corrected submissions.
- Prepared external reviewer packets, tracked scoring completion, and supported deliberation activities.
- Authored and updated FAQs and applicant guidance materials based on recurring inquiries.
- Trained and onboarded a newly hired Community Programs Specialist on grant workflows, Airtable portals, communication standards, and tracking tools.
Early Care & Education Technical Assistance
First 5 Alameda County
07.2025 - 11.2025
- Provided technical assistance and outreach for the Early Care & Education Emergency Grant (ECEEG), a one-time emergency funding program for childcare providers.
- Conducted 212 outreach calls in English and Spanish, serving as the primary Spanish-language contact for eligible providers across Alameda County.
- Supported application troubleshooting and documentation submission, contributing to over $3 million in awarded funding.
- Performed in-person site visits and targeted outreach that resulted in new grant applications from previously non-responsive providers.
- Translated outreach scripts and email templates into Spanish to improve accessibility and equity.
Administrative Clerk
East Bay Municipal Utility District
12.2024 - 06.2025
- Provided administrative and records support across departments, managing confidential files, correspondence, and service improvement documentation.
- Designed and implemented an automated Excel solution using formulas and VBA macros, reducing a multi-hour manual process to approximately 10 minutes.
- Assumed full clerical responsibilities during a colleague’s medical leave, rapidly learning new workflows with minimal training.
- Recognized for collaboration and performance with four peer commendations within the first month.
Office Technician (Typing)
California Department Of Tax And Fee Administration
11.2023 - 12.2024
- Maintained taxpayer accounts and records within compliance systems for the Statewide Compliance & Outreach Program (SCOP).
- Independently processed Tax & Fee Clearance Requests, identifying outstanding liabilities and issuing clearance certificates.
- Coordinated with buyers and sellers during business ownership transfers to prevent delays and ensure accurate documentation.
- Provided Spanish-language customer service and translation, earning consistent 5-star satisfaction feedback.
Bilingual Family Developer
Family Builders by Adoption
04.2018 - 02.2023
- Supported families adopting from foster care by managing intake, background checks, documentation, and training coordination.
- Tracked family progress through application, training cohorts, and social worker handoff while maintaining post-handoff compliance.
- Coordinated approximately five training cohorts annually and multiple quarterly special-topic trainings.
- Conducted quarterly audits of 25% of active and closed case files per social worker to ensure regulatory compliance.
- Planned and coordinated two annual agency-wide events serving over 200 attendees.
- Worked extensively with confidential records; Spanish fluency was a core requirement of the role.
Education
Bachelor of Arts - Sociology
University of California, Berkeley
Berkeley, CA05-2018
Bachelor of Arts - Social Welfare
University of California, Berkeley
Berkeley, CA05-2018
Skills
- Grants and program administration
- Compliance and eligibility review
- Budget accuracy and review
- Process improvement and workflow design
- Data tracking and reporting
- Stakeholder support and applicant assistance
- Bilingual technical support (English/Spanish)
- Advanced Microsoft Excel (VBA/Macros)
- Salesforce proficiency
- Airtable expertise
- Jira management
- Google Workspace applications
- Adobe Acrobat skills
- Microsoft Teams collaboration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Community Programs Specialist (Senior Associate)
First 5 Alameda County
11.2025 - Current
Early Care & Education Technical Assistance
First 5 Alameda County
07.2025 - 11.2025
Administrative Clerk
East Bay Municipal Utility District
12.2024 - 06.2025
Office Technician (Typing)
California Department Of Tax And Fee Administration
11.2023 - 12.2024
Bilingual Family Developer
Family Builders by Adoption
04.2018 - 02.2023
Bachelor of Arts - Sociology
University of California, Berkeley
Bachelor of Arts - Social Welfare
University of California, Berkeley