Customer Service Representative
Concentrix
- Assisted customers with inquiries, providing accurate information and support.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Maintained up-to-date knowledge of processes and services in order to provide top level support.
- Processed orders efficiently providing detailed information of what was included on it to meet customer expectations.
- Responded to customer requests for products, services, and company information.
- Improved resolution time with effective problem-solving for customer complaints.