Carolina Castro
Long Branch,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Product Sales Associate
Sephora
Shrewsbury, NJ
10.2019 - Current
- Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
- Stocked and merchandised products at route locations, keeping every vendor well-supplied with enough product to meet forecasted sales level.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
- Developed and enforced policies and procedures for compliance with company policies.
Salon Assistant
Thompson Salon And Spa
Shrewsbury, NJ
04.2018 - 10.2018
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Answered telephone calls to provide information and schedule new appointments.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Helped prepare clients for hair service.
- Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Prepared clients for hair cuts and styles with soothing shampoo work.
Waitress
Atrium Senior Living
Red Bank, NJ
09.2014 - 09.2018
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest complaints to maintain complete customer satisfaction and workforce effectiveness.
- Folded napkins and prepared silverware sets to provide adequate supply.
- Inspected dishes and utensils for cleanliness.
Sales Associate
Men’s Wearhouse
Eatontown, New Jersey
04.2013 - 09.2016
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
Skills
- Customer Loyalty
- Customer Interaction
- Operational Standards
- Store Displays
- Merchandising proficiency
- Opening and closing procedures
- Attention to Detail
Certification
- Licensed Cosmetologist
Timeline
Product Sales Associate
Sephora
10.2019 - Current
Salon Assistant
Thompson Salon And Spa
04.2018 - 10.2018
Waitress
Atrium Senior Living
09.2014 - 09.2018
Sales Associate
Men’s Wearhouse
04.2013 - 09.2016
- Licensed Cosmetologist