Carolina Castro
AlClear, LLC
15
years of professional experience
As a customer service professional, bring valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. With 8 years of experience in administrative assistant.
Work History
Sales Ambassador
8 Years 7 Months- Experienced in assisting passengers through airport security while providing exceptional customer service and maintaining strict compliance with Transportation Security Administration guidelines. Completed and processed TSA applications and required documentation, verified member identities, identification, and boarding passes, and used biometric technology to securely screen and expedite CLEAR members through airport security. Promoted and enrolled new members by explaining CLEAR’s benefits and services to passengers waiting in security lines. Consistently supported a fast, secure, and efficient airport experience while generating over $350,000 in membership sales for the company.
- Cultivated relationships with customers to enhance brand loyalty and drive sales.
- Delivered product demonstrations, effectively showcasing features and benefits to potential clients.
- Collaborated with marketing team to develop promotional strategies that increased customer engagement.
Administrative Assistant
3 Years 3 Months- Serve as primary point of contact for The Salvation Army SF Mission Corps between management, personnel, clients, and vendors.
- Help organize and give direction to community service workers, volunteers in cooperation with program Director.
- Keep program flyers and seasonal calendars up to date.
- Answer the telephones and transfer calls and take written messages for TSA officers and employees.
- Responsible for updating and maintaining membership files in computer program.
- Recruited volunteers through outreach efforts, email communication, phone calls, and presentations using PowerPoint.
- Assisted in counting and receiving money with the case worker from the senior program, after school tutoring, and church service programs. Delivered daily deposits to the bank and drove to Divisional Headquarters for paperwork submission.
- Assist in many capacities during all corps fundraising campaigns. (i.e. bell ringing, supervising employees time sheets, counting collected funds, bank deposits, writing thank you letters to donors, etc.)
- Help coordinate all special events, photocopy programs and flyers for special events. Send out mailings and invitations that pertain to special events.
- Help prepare and make weekly deposits at the Bank as needed.
- Keep record of statistics for all corps programming, enter electronically in its appropriate program and give a report to the Corps Officer.
After school tutor
2 Years 5 Months- Implement a good communication with teachers, parents, program director and staff.
- Enrolled children in the program and facilitated their participation in various activities.
- Support director’s organization on all activities throughout the school year.
- Greet parents pleasantly and be courteous always; keeping in mind it is the responsibility of all employees to make clients feel welcome.
- Maintain a clean, neat and organized area.
- Assist parents with general information regarding the after-school program.
- Report any incident to site coordinator.
- Support preparation of snacks for the entire after school program.
- Help the coordinator with weekly attendance reports and other necessary report throughout the school year.
- Setup, cleanup and reset of building for the children’s program.
Education
Certificate - Custodian
High School Diploma
Skills
Customer service commitment
Microsoft Office proficiency
Google Suite experience
Bilingual English-Spanish
Sales strategy
Leadership and teamwork
Dependable and organized
Timeline
Sales Ambassador
AlClear, LLC
01.2018 - 08.2026Read More
Administrative Assistant
The Salvation Army SF Mission Corps
10.2014 - 01.2018Read More
After school tutor
Bay Area Community Resources (BACR)
08.2011 - 01.2014Read More
Cornerstone Christian Correspondence School
High School Diploma
Read More
City College of San Francisco
Certificate from Custodian
Read More