Carolina Castro Rubio

• Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
• Used ticketing systems to manage and process support actions and requests.
• Investigated and resolved customer inquiries and complaints quickly.
• Met customer call guidelines for service levels, handle time and productivity.

(Remote) As a Client Service Representative Seasonal, I am responsible for managing high volumes of client interactions. I address customer inquiries, resolve issues, and provide comprehensive support to ensure client satisfaction.

• Strong communication skills and ability to type at speed of 40+ WPM.
• Spend approximately 95% of my time seated, handling repetitive tasks efficiently, and maintaining high level of accuracy and consistency in my responses.
• Utilized 100% Salesforce to manage and streamline patient communications, ensuring that all interactions were accurately documented and followed up on in timely manner.

(Remote) Bilingual Healthcare Communications Agent managing up to 50 daily calls in Spanish and English. Focused on resolving inquiries, complaints, and requests through active listening and effective problem-solving, directing calls to the appropriate personnel for optimal outcomes.

• Primarily, the role involved handling inbound calls, and communicated fluently in both Spanish and English to assist a diverse clientele while maintaining a typing speed of 40+ WPM.
• Utilized Salesforce to manage and streamline patient communications, ensuring that all interactions were accurately documented and followed up on in a timely manner.
• Researched, refined, analyzed, summarized and made use of relevant information in preparation of communications.