Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carolina Cortez

Los Angeles,CA

Summary

Dynamic and approachable, I excelled at El Rincón Del Charro by enhancing customer experiences through exceptional service and upselling techniques, leading to repeat business. Skilled in POS systems and adept at fostering team collaboration, I significantly contributed to efficient operations and increased sales, showcasing my commitment and friendly demeanor.

Overview

5
5
years of professional experience

Work History

Mesera

El Rincón Del Charro
08.2023 - 08.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.

Mesera

Ok Corral Night Club
01.2022 - 06.2024

Posición; mesera ,

Cumple jornadas laborales de part time

De 4 a 6 horas .

Trabajando de Miércoles a sábado !

Con mis licencias de trabajo

Food handle y tbc .

Mesera , Hoster , Runner

Culichitwon Bell
06.2019 - 08.2021
  • Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities.
  • Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
  • Demonstrated adaptability in performing various tasks as needed, ensuring seamless work flow.
  • Provided excellent customer service when interacting with clients, fostering positive relationships.
  • Ensured cleanliness of work areas, contributing to a well-maintained office environment.

Education

4o Semestre - Administración De Empresas.

Cetis 34
MICHOACÁN MÉXICO
08.2011

Skills

    Atención al Cliente

    Friendly and Approachable

    Work Commitment

Timeline

Mesera

El Rincón Del Charro
08.2023 - 08.2024

Mesera

Ok Corral Night Club
01.2022 - 06.2024

Mesera , Hoster , Runner

Culichitwon Bell
06.2019 - 08.2021

4o Semestre - Administración De Empresas.

Cetis 34
Carolina Cortez