Hi, I’m
Carolina Davis
Aurora,CO
Summary
Detail oriented and strategic Program Manager professional whose native language is Brazilian Portuguese. Fluent (both written and verbal) in Spanish and English with Trust and Safety experience in the Brazil and Latin American markets. Motivated to positively impact all levels of an organization by utilizing strong organizational and communication skills to build strong relationships and support. Passionate about stopping cyber crimes and violative content to make platforms a safer place for users, viewers, and content creators.
Overview
5
years of professional experience
1
Certification
Work History
ByteDance Inc, Brazil – TrustAustin, TX
Program Manager
07.2022 - Current
Job overview
- Collaborate with our region policy and product operations team to assess and resolve safety-related issues in our livestream feature
- Coordinate projects on the topic of Elections on integrity & authenticity and other vertical issues
- Build communication and relationships with stakeholders ( e.g
- GR, country operations, legal, ops) to understand potential challenges and identify key risks of the region
- Drive strategic project addressing regional priorities and see through the implementation to ensure content and community safety by bringing key stakeholders to support in our efforts
- Provide regional support to incident management as they manage escalations
- Create a dynamic playbook for elections with detailed project background and T&S strategy.
ByteDance IncMountain View, CA
Investigations Analyst
04.2021 - 07.2022
Job overview
- Assist Regional Program Manager and Country Policy Manager with elections, keywords research, collection, categorization, and escalation
- Manage context of pre-election preparations for misinformation/disinformation.
- Analyze prevalence of badness in TikTok features with SQL
- Conduct weekly investigations to identify abuse trends on P0 global events
- Work closely with cross-functional stakeholders on misinformation pertaining to the current pandemic and upcoming Brazil and LATAM elections
- Ensure high-quality policy creation and enforcement
- Protect free speech while working to restrict hate speech
- Manage P0 Minor Safety escalation in Brazil and LATAM
- Present information and findings to leadership and stakeholders
- Adapt to continuously changing and fast-paced environment
- Help protect TikTok from legal and reputational risk by analyzing and preventing harmful or violative trends
- Support the growth TikTok in the Global market by giving cultural perspective to policy to prevent overkill
- Analyze data sets to identify policy gaps and draft reports used by stakeholders to draft additional policies
- Triage escalations from external vendors to identify harmful trends or other violative content
- Lead a project initiative to respond to law enforcement inquiries about fraud and abuse dynamics on the platform
- Main Accomplishments - Conducted an investigation that identified 109 hateful behavior trends ahead of Pride Month
- Assisted cross-functional teams to make a data-based policy decision when findings indicated bad actors were using comments to circumvent policy
- Investigated harmful content for the Mexico market by identifying 623 Spanish keywords and hashtags not covered by current policy, which led to the creation of new policy guidance given to content moderation sites in LATAM
- Escalated time-sensitive content related to Minor Safety that influenced leaders to take swift action
- Triaged escalations from external vendors during 7 LATAM elections (including Mexico), which allowed for 148 videos related to misinformation to be taken down on election day and 84 Coordinated Inauthentic Behaviors.
Ondeck IncDenver, CO
Senior Loan Operations Analyst
07.2020 - 04.2021
Job overview
- Analyze bank statements to identify suspicious activity such as AML red flags, document manipulation, and financial account transactions in line with documented procedures
- Coordinated and collaborated with cross-functional departments such as sales, fraud, and customer service to quickly resolve any issues delaying the loan application process
- Reviewed financial records including tax returns, bank statements, business and personal credit reports to ensure the correct pricing of a loan offer
- Investigate any type of fraud or abuse in applications.
- Meet the production and quality requirements which is 45 applications a day.
- Resolved problems, improved operations and provided exceptional service
- Collaborated with team members to achieve target results
Ondeck Inc Denver, CO
Loan Operation Analyst
02.2019 - 07.2020
Job overview
- Analyzed business loan applications and conducted investigations to confirm the legitimacy of small businesses utilizing online searches and other tools to gather information necessary to prepare a cash flow analysis
- Conducted interviews of potential new employees
- Developed and prepared training material for new employees
- Assisted in training new employees
- Processed 1,521 loans in 18 months helping fund over $81 million to small businesses
- Reviewed, processed and underwrote 31 SBA PPP deals resulting in over $1.9 million loans funded in a 2-month period during COVID-19 outbreak.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
Cultural Care Au PairEagle, CO
Au Pair
05.2013 - 03.2015
Job overview
- Established a close relationship with the children and parents through great communication
- Managed day-to-day planning with the parents using organizational, time-management, and problems solving skills
- Adapted to new challenges and developed excellent multi-tasking skills
- Taught Portuguese to kids.
Education
National American UniversityCentennial, CO
B.S from Business Administration Emphasis in International
Business
08.2018
Skills
Technical
- SQL
- Google docs
- Zoom
- Google Meet
- Microsoft Office
- Experian
- Python
- Vendor Management
- Investigation
Soft
- Leadership
- Time Management
- Team building
- Personal development
Certification
- Learnit - Project Management Training 2021
- Udemy - SQL Bootcamp 2021
Timeline
Program Manager
ByteDance Inc, Brazil – Trust
07.2022 - Current
Investigations Analyst
ByteDance Inc
04.2021 - 07.2022
Senior Loan Operations Analyst
Ondeck Inc
07.2020 - 04.2021
Loan Operation Analyst
Ondeck Inc
02.2019 - 07.2020
Au Pair
Cultural Care Au Pair
05.2013 - 03.2015
National American University
B.S from Business Administration Emphasis in International
Business
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