Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carolina De Los Santos-Mowles

Victoria,TX

Summary

Proven to enhance patient satisfaction and streamline operations at Citizens Medical Center Hospital, I bring a blend of empathetic patient care and efficient data management. My background in art and customer service, coupled with expertise in HIPAA compliance and patient registration, showcases my adaptability and commitment to excellence. Skilled in collaboration and critical thinking, I excel in fast-paced environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Certified Clinical Medical Assistant position. Ready to help team achieve company goals.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Art Teacher's Assistant

Crossroads Art House
08.2023 - Current
  • Distributed art supplies, wiped up spilled paint and collected finished work at end of class.
  • Demonstrated painting techniques to help students better understand lessons.
  • Distributed paper, drawing pencils, paints and other items to students in preparation for class lesson.
  • Managed art room supplies, equipment and resources to maintain consistent supply for projects.
  • Cleaned, organized and restocked classrooms for upcoming classes.

ER Registration Clerk

Citizens Medical Center Hospital
11.2015 - 11.2018
  • Served as a reliable resource for patients and their families, providing clear explanations of procedures and addressing any questions or concerns.
  • Enhanced patient satisfaction by efficiently managing patient registration and check-in processes.
  • Streamlined workflow for emergency room staff through accurate data entry and recordkeeping.
  • Contributed to positive teamwork dynamics through strong interpersonal skills, active collaboration, and effective problem-solving abilities when faced with challenges or conflicts among colleagues or patients.
  • Cultivated a welcoming environment for patients through empathetic listening, clear communication, and professional demeanor during stressful situations.
  • Maintained confidentiality of sensitive patient information, adhering to HIPAA regulations and hospital policies.
  • Promoted patient safety by verifying demographic information, allergies, and medication history during initial registration process.

Cashier

Sears Roebuck
11.2000 - 08.2012
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Education

Associate of Science - General Studies

Victoria College
Victoria, TX
05.2026

Certification - Certified Clinical Medical Assistant

Victoria College
Victoria, TX
05.2024

High School Diploma -

Victoria High School
1110 Sam Houston Dr, Victoria, Tx. 77901
05.1998

Skills

  • Caring and Empathetic Demeanor
  • HIPAA Compliance
  • Patient confidentiality
  • Patient Registration
  • Insurance Verification
  • Customer Service
  • Problem-Solving
  • Time Management
  • Collaboration and Teamwork
  • Adaptable and Flexible
  • Critical Thinking
  • Organization and Time Management
  • Cash Handling
  • Relationship Building
  • Flexible Schedule
  • Computer Proficiency
  • Insurance Authorizations
  • Data Entry
  • Medical Terminology
  • Data Entry Software
  • Clerical Support
  • EHR Software

Certification

Certified Clinical Medical Assistant (CCMA)- NHA

Stop the Bleed Certified

Timeline

Art Teacher's Assistant

Crossroads Art House
08.2023 - Current

ER Registration Clerk

Citizens Medical Center Hospital
11.2015 - 11.2018

Cashier

Sears Roebuck
11.2000 - 08.2012

Associate of Science - General Studies

Victoria College

Certification - Certified Clinical Medical Assistant

Victoria College

High School Diploma -

Victoria High School

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Carolina De Los Santos-Mowles