Carolina Pierce
Richmond,TX
Summary
Adept at building client relationships and managing workloads, I leveraged my skills in customer service and project management to enhance client satisfaction and repeat business at Great Clips Salon. My dedication to safety compliance and cleanliness contributed to a welcoming environment, driving a significant increase in client retention.
Overview
34
34
years of professional experience
Work History
Independent Contractor Hair Stylist
Total Beauty Secret Hair Care Salon
03.2020 - 02.2023
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
Assistant Store Manager & Stylist
Master Cuts Salon
01.2017 - 12.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Hairstylist
Great Clips Salon
05.2002 - 09.2016
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Hairstylist
Super Cuts
07.1989 - 08.2015
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
Education
Cosmetology - Cosmetology
Alamo Beauty College
San Antonio, TX02.1984
Skills
- Client Relationship Building
- Workload Management
- Deadline Adherence
- Safety Compliance
- Project Management
- Scheduling
- Schedule Management
- Patience and Empathy
- Customer Assistance
- Customer Service
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Work Ethic and Integrity
Timeline
Independent Contractor Hair Stylist
Total Beauty Secret Hair Care Salon
03.2020 - 02.2023
Assistant Store Manager & Stylist
Master Cuts Salon
01.2017 - 12.2019
Hairstylist
Great Clips Salon
05.2002 - 09.2016
Hairstylist
Super Cuts
07.1989 - 08.2015
Cosmetology - Cosmetology
Alamo Beauty College
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