CHALONDA M. NEWELL-REAGOR
DENVER,COLORADO
Summary
Dynamic sales professional with a proven track record at PRICE MART BEAUTY SUPPLY, excelling in customer relationship management and product demonstrations. Adept at driving revenue through strategic upselling and fostering loyalty. Recognized for leadership and teamwork, consistently delivering exceptional service and enhancing client satisfaction.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Hair Stylist (Independent Contractor)
STRANDS OF LOVE
AURORA, CO
01.2017 - Current
- Managed daily operations and logistics for smooth business functioning.
- Implemented customer service strategies to enhance client satisfaction.
- Supervised staff and delegated tasks for efficient workflow.
- Oversaw inventory management to ensure adequate stock levels.
- Developed marketing initiatives to promote business growth and visibility.
- Coordinated financial management and budgeting processes for profitability.
- Maintained compliance with local regulations and industry standards for safety.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Developed business plan and budget to maximize profitability.
- Provided personalized hair consultations to determine client preferences and needs.
- Utilized high-quality hair care products to enhance client satisfaction and results.
- Educated clients on proper hair care routines to maintain style longevity.
- Managed appointment scheduling to optimize client flow and minimize wait times.
- Greeted customers, answered phones and booked appointments.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Educated clients on proper home hair care maintenance techniques.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Organized scheduling of appointments throughout the day.
- Developed relationships with new clients through referrals from existing customers.
Sales Person of Beauty Supplies
PRICE MART BEAUTY SUPPLY
DENVER, CO
01.2019 - 03.2020
- Engaged clients to understand their needs and recommend suitable products.
- Built strong relationships with customers to foster loyalty and repeat business.
- Conducted product demonstrations to showcase features and benefits effectively.
- Collaborated with team members to develop sales strategies and improve performance.
- Provided training and support to new sales associates on product knowledge.
- Managed inventory levels to ensure product availability for clients.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Worked with fellow sales team members to achieve group targets.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Provided detailed product information to customers, including features, prices, and availability.
Hair Stylist (Independent Contractor)
QUALITY HAIR CARE
AURORA, CO
01.2013 - 01.2017
- Styled hair for various client preferences and occasions.
- Consulted with clients on trends and personalized services.
- Assisted in inventory management of hair products and tools.
- Trained junior stylists on techniques and customer service skills.
- Collaborated with team members to create a welcoming environment.
- Created custom looks for clients based on their individual style, body type, and personality.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Recommended hair styles to compliment clients' facial features and coloring.
- Collected payment from customers and scheduled next appointments.
- Ensured that all styling areas were kept clean and organized at all times.
- Maintained records of client purchases and services rendered.
- Greeted each client and asked questions to determine fashion needs.
- Scheduled appointments for customers using internal software system.
- Backed up reception desk by answering phones, scheduling appointments, and processing payments.
Receptionist
Access housing
Commerce City, Colorado
03.2011 - 02.2016
- Managed daily office operations and organized administrative tasks efficiently.
- Maintained accurate filing systems for documents and records management.
- Assisted in scheduling meetings and coordinating office events effectively.
- Processed incoming and outgoing mail, ensuring timely distribution.
- Utilized office software for data entry and document preparation tasks.
- Collaborated with team members to streamline office procedures and workflows.
- Answered phone to take messages or redirect calls to colleagues.
- Provided administrative support to the executive team.
- Delivered exceptional customer service through direct communication with clients and team members.
- Greeted and signed in visitors to facilitate front office operations.
- Ordered supplies and equipment as needed.
Hair Stylist (Independent Contractor)
LAKINTA COIFFURES
AURORA, CO
01.2005 - 03.2011
- Consulted with clients on trends and personalized services.
- Maintained cleanliness and organization of styling stations.
- Assisted in inventory management of hair products and tools.
- Trained junior stylists on techniques and customer service skills.
- Developed strong relationships with clients through exceptional service.
- Collaborated with team members to create a welcoming environment.
- Provided personal consultations to determine clients' styling needs and preferences.
- Created custom looks for clients based on their individual style, body type, and personality.
- Collected payment from customers and scheduled next appointments.
- Kept work area clean and neat to stay productive.
- Ensured that all styling areas were kept clean and organized at all times.
- Integrated new and trending techniques to serve customer needs and diversify offerings.
Hair Stylist (Independent Contractor)
IHS BEAUTY SALON
DENVER, CO
01.1994 - 01.2005
- Styled hair for various client preferences and occasions.
- Consulted with clients on trends and personalized services.
- Developed strong relationships with clients through exceptional service.
- Recommended hair care products based on client needs and preferences.
- Created custom looks for clients based on their individual style, body type, and personality.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
Para Professional
PALMER ELEMENTARY SCHOOL
DENVER, CO
01.1996 - 01.1998
- Supported teachers in classroom management and instructional activities.
- Assisted students with academic tasks and individual learning needs.
- Supervised student behavior during recess and transitions between classes.
- Organized educational materials and classroom resources for daily use.
- Communicated effectively with parents regarding student progress and needs.
- Participated in professional development workshops to enhance skills.
- Applied positive reinforcement to redirect negative behaviors.
Education
Associate of Science - Cosmetology
PIVOT POINT BEAUTY COLLEGE
BLOOMINGDALE, IL12-1991
High School Diploma -
EAST HIGH SCHOOL
DENVER, COLORADO12.1989
Skills
- Customer relationship management
- Product demonstrations
- Inventory management
- Compliance adherence
- Sales strategies
- Marketing initiatives
- Problem solving
- Customer engagement
- Detail orientation
- Financial oversight
- Leadership
- Teamwork and collaboration
- Friendly, positive attitude
- Organizational skills
- Calm under pressure
Certification
Cosmetology License /State of Colorado
References
References available upon request.
Timeline
Sales Person of Beauty Supplies
PRICE MART BEAUTY SUPPLY
01.2019 - 03.2020
Hair Stylist (Independent Contractor)
STRANDS OF LOVE
01.2017 - Current
Hair Stylist (Independent Contractor)
QUALITY HAIR CARE
01.2013 - 01.2017
Receptionist
Access housing
03.2011 - 02.2016
Hair Stylist (Independent Contractor)
LAKINTA COIFFURES
01.2005 - 03.2011
Para Professional
PALMER ELEMENTARY SCHOOL
01.1996 - 01.1998
Hair Stylist (Independent Contractor)
IHS BEAUTY SALON
01.1994 - 01.2005
Associate of Science - Cosmetology
PIVOT POINT BEAUTY COLLEGE
High School Diploma -
EAST HIGH SCHOOL