Carolina E. Melendez Sanchez
Lindenhurst
Summary
Dedicated professional with a strong emphasis on work, organization, honesty, and respect. Recognized for exceptional customer service and a track record of developing innovative solutions and initiatives to ensure excellence in all aspects of work. Thrives in both team-oriented and independent work environments, consistently pursuing objectives for successful task completion.
Overview
13
13
years of professional experience
Work History
Transportation Service
J & M transportation
01.2023 - Current
Customer service
American Airlines
11.2021 - 09.2022
- Provided dynamic customer service by addressing inquiries and changes to reservations.
Airport Operation
JetBlue Airways
06.2021 - 10.2021
- Created positive start to passenger trips by greeting passenger and providing seamless check-in and ticketing experience.
- Used a computer to rebook itineraries, issue boarding passes, and calculate and collect appropriate fees.
- Provided announcements to passengers to explain boarding procedures or delays information.
- Organized pre-flight activities, including cabin preparation and document handoff.
Housekeeper Supervisor
Hilton Santo Domingo Hotel
01.2015 - 01.2016
- Enhanced guest satisfaction by maintaining a clean and organized environment in all assigned areas.
- Managed team productivity and workflow to exceed quality standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Optimized resource utilization by effectively scheduling staff shifts according to workload demands.
- Worked with front desk to respond promptly to all guest requests.
Sales and Customer Service
Eddy's Tours Travel Agency and Tour Operator
08.2011 - 05.2013
- Handled high call volumes professionally while managing multiple tasks simultaneously.
- Coordinated group trips effectively resulting in successful outings which increased referrals from satisfied customers.
- Assisted clients with itinerary planning, ensuring a seamless travel experience.
Education
Bacherlor’s Degree - tourism administration, mention banquets and services
UNIVERSIDAD ACCIÓN PRO-EDUCACION Y CULTURA (UNAPEC)
Santo Domingo, Dom. Republic.01.2014
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Private school Cristo De Los Milagros
Santo Domingo01.2008
Skills
Detail-oriented
Organized
Fast-paced work experience
Bilingual in English and Spanish
Microsoft Office experience
Training
- 2010: Customer Service (INFOTEP), Santo Domingo, Dom Republic.
- 2016: Airport Operation Training (JetBlue Airways), JetBlue University, Orlando, FL, USA
- 2017: JetBlue Airways promises, San Juan, Puerto Rico
- 2017: Carrier Liaison Program Training, U.S. Customs and Border Protection
- GSC Initial Training, November 2017, JetBlue University
- Initial CRO training, October 2018, JetBlue University
Timeline
Transportation Service
J & M transportation
01.2023 - Current
Customer service
American Airlines
11.2021 - 09.2022
Airport Operation
JetBlue Airways
06.2021 - 10.2021
Housekeeper Supervisor
Hilton Santo Domingo Hotel
01.2015 - 01.2016
Sales and Customer Service
Eddy's Tours Travel Agency and Tour Operator
08.2011 - 05.2013
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Private school Cristo De Los Milagros
Bacherlor’s Degree - tourism administration, mention banquets and services
UNIVERSIDAD ACCIÓN PRO-EDUCACION Y CULTURA (UNAPEC)
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