Carolina Escobar

Used bilingual communications skills to establish rapport with English, Spanish and Portuguese speaking customers. Performed outbound calls, handled incoming requests.

• Duties involved problem solving skills by de-escalating complex issues regarding invoice discrepancies, delivery concerns, handling complaints, answering customer's questions regarding product prices and updating accounts. Attention to details handling sensitive information in a confidential manner.

• Ensured timely, accurate and secure shipping and distribution using Fishbowl software to organize and prioritize shipping activities. Set and control shipping and distribution budget. Built and maintained professional relationships with relevant internal and external stakeholders (such as warehouse workers, vendors, purchasing managers, suppliers, etc.)
• Identifying shipping issues, inspecting labels and barcodes
• Coordinated with other departments to ensure a seamless shipping procedure to meet the customers' needs related to delivery methods, shipping costs, logistics, and transportation methods
• Provided support in accounts receivables.

• Managed emails, letters, packages, and processed in-take forms
• Administrative responsibilities included assisting with marketing and data management using ATOM Software
• Performed outbound calls, processed in-takes. Provided Notary Services
• Basic clerical duties as assigned, preparing various documents. Maintained the filing system for tax documents.

• Duties included completing timely lease renewals
• Received rent payments and Assigned keys for repair issues
• Processed annual rent registrations with regulatory agencies
• Created bookkeeping invoices, emailed monthly reports to tenants, and added payments
• Served as English / Spanish translator and maintained courteous communications with residents.