Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carolina Escobar

Miami,FL

Summary

As a dependable professional with over 10 years of experience in customer service and a bachelor's degree in creative writing, I'm known for having excellent communication skills, strong problem-solving skills, and fostering genuine connections with people. I have a collaborative spirit, the ability to anticipate the needs of both clients and supervisors, and the ability to adapt well to new information. I'm excited to transition into a role where I can combine my creativity, critical-thinking, and attention to detail to make meaningful contributions in a team-driven setting.

Overview

10
10
years of professional experience

Work History

Server/Bartender

Pinch Kitchen + Bar
01.2022 - Current
  • Greeted and accommodated guests, building positive experiences from first interaction.
  • Prioritized multiple tasks while remaining calm and composed in a high-volume, dynamic environment.
  • Persuaded or influenced guest purchase by enticing them with higher margin items and add-ons.
  • Cultivated warm relationships with regular clients.

Sales Leader

Corsa HQ (Exotic Car Rentals)
11.2020 - 01.2022
  • Highlighted new products and company promotions during sales pitches.
  • Managed CRM system to coordinate information from lead sources.
  • Used knowledge of company products and services to recommend solutions to clients.
  • Built and established strong relationships with clients, enabling long-term partnerships for the company.

Server

Plug-In Private Karaoke
04.2018 - 03.2020
  • Attended to guests in private rooms providing VIP experiences.
  • Upsold clients by offering bottle service and top-shelf items.
  • Attended and participated in weekly meetings noting comments/concerns, aiding supervisors in enhancing overall client experience.

Guest Services Representative

Westin Diplomat
02.2016 - 04.2018
  • Used hotel communication log and verbal or electronic means to notify fellow associates and supervisors of pertinent information.
  • Solicited guest feedback and acted on guests concerns.
  • Maintained high level of professionalism and discretion when dealing with guests.

Education

Bachelor of Arts - Creative Writing

Florida International University
Miami, FL
07.2024

Associate of Arts - Anthropology

Miami-Dade College
Miami, FL
04.2020

Skills

  • Bilingual (English/Spanish)
  • Positive and professional
  • Guest relations management
  • Problem resolution
  • Attention to detail
  • Organization
  • Written and verbal communication skills
  • Computer proficiency

Timeline

Server/Bartender

Pinch Kitchen + Bar
01.2022 - Current

Sales Leader

Corsa HQ (Exotic Car Rentals)
11.2020 - 01.2022

Server

Plug-In Private Karaoke
04.2018 - 03.2020

Guest Services Representative

Westin Diplomat
02.2016 - 04.2018

Bachelor of Arts - Creative Writing

Florida International University

Associate of Arts - Anthropology

Miami-Dade College