Carolina Esparza
San Antonio,TX
Summary
Dynamic Registered Nurse with extensive experience at Anthem Blue Cross, excelling in comprehensive patient evaluations and effective clinical decision-making. Proven ability to advocate for patients while managing high-stress situations with calmness and empathy. Skilled in medication administration and fostering interdisciplinary collaboration to enhance patient care outcomes.
Known for collaborative work with medical teams to deliver high-quality care and adapt to evolving patient needs. Expertise in patient assessment and medication administration, along with compassionate care and reliability.
Experienced with patient care, critical thinking, and effective communication. Utilizes medical knowledge to support patient recovery and manage complex conditions. Strong understanding of healthcare protocols and compassionate care delivery.
Overview
13
13
years of professional experience
Work History
Registered Nurse Service Coordinator
Anthem Blue Cross
12.2014 - 12.2024
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
Telephone Triage Registered Nurse
Centene, Superior Health Services
07.2011 - 07.2014
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Managed high-stress situations calmly, providing reassurance to distressed callers while gathering necessary information for accurate decision making.
- Participated in continuing education opportunities to stay current with industry best practices and enhance professional growth as a Telephone Triage Registered Nurse.
- Promoted a seamless healthcare experience for patients by coordinating appointments, referrals, and follow-ups as needed.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Ensured compliance with established clinical guidelines during telephonic assessments, promoting best practice standards throughout the organization.
- Increased efficiency in triage call handling through effective communication and active listening skills.
- Streamlined workflow processes by utilizing electronic medical record systems proficiently during telephone assessments.
- Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
Education
Nursing
San Antonio College
San Antonio, TX05-1987
Skills
- Medication and IV administration
- Medication administration
- Direct patient care
- Comprehensive patient evaluations
- Documentation expertise
- Effective clinical decision-making
- Patient education
- Clinical judgment
- Patient advocacy
- Infection control measures
Accomplishments
- Patient Advocacy - Explained treatment procedures, medication risks, special diets and physician instructions to patients.
- Assisted with training of new RN's and mentored staff.
- Implemented an efficient standard wording for care planning effectiveness.
- Supervisory experience in hospital, overseeing staff daily.
Languages
Spanish
Native or Bilingual
Portuguese
Professional Working
Interests
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Volunteering
- Documenting and sharing travel experiences
- I have a passion for photography and editing photos
- Engaging in food photography and sharing culinary creations on social media
- Animal Care
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Registered Nurse Service Coordinator
Anthem Blue Cross
12.2014 - 12.2024
Telephone Triage Registered Nurse
Centene, Superior Health Services
07.2011 - 07.2014
Nursing
San Antonio College
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