Carolina Flores

• Handled high-volume inbound and outbound calls, providing information and addressing client questions in a professional and timely manner.
• Scheduled and confirmed appointments, ensuring accuracy and minimizing cancellations or no-shows.
• Maintained accurate client records by entering and updating information in company databases.
• Provided clear explanations of services and procedures, ensuring clients felt informed and supported.

• Coordinated registration functions ensuring clean claims processing and accurate patient demographics.

• Verified insurance eligibility for 40+ patients daily, reducing billing errors and delays.

• Counseled patients on financial responsibilities and negotiated payments for copays and deductibles.

• Ensured compliance by collecting signatures and delivering appropriate documentation.

• Handled daily transactions while maintaining accuracy and customer satisfaction.

• Trained and mentored new hires in cashiering and customer service best practices.

• Supported inventory management and coordinated stock counts.

• Established good relationships with families through open communication about their child's progress.
• Maintained accurate daily records of attendance and activities completed by each child.
• Planned and implemented engaging educational activities for various age groups.