Carolina Foskey
Whaleyville,MD
Summary
Versatile loan processing professional specializing in customer service and bank standards. Excellent communicator and decision maker with a strong eye for detail and a proactive nature.
Overview
17
17
years of professional experience
Work History
Loan Administrator
Bank of Ocean City
314 Franklin Ave, Suite 600, Berlin MD 21811
04.2024 - Current
- Managed complex loan transactions, resolving issues promptly to maintain customer satisfaction and retention.
- Maintained detailed records of loan transactions, ensuring accurate reporting and data entry.
- Assisted customers in understanding loan terms and conditions, providing clear explanations when necessary.
- Resolved complex issues related to loans, working closely with various departments to find effective solutions.
- Managed a diverse portfolio of loans, prioritizing tasks to meet deadlines while maintaining accuracy and attention to detail.
- Enhanced loan processing efficiency by streamlining document management and ensuring timely completion of tasks.
- Supported loan officers in obtaining necessary documentation for successful loan applications.
- Monitored pipelines to track and log status of loans.
Loan Processor
The Farmers Bank Of Willards
Willards, Maryland
10.2018 - Current
- Issues reports for old and new loans based on field inspections of loan sites.
- Reviewed loan files for completeness, identified missing documentation.
- Checked packages for appropriate documentation.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
Bookkeeper
The Farmers Bank Of Willards
Willards, Maryland
10.2012 - 10.2018
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Eliminated discrepancies, monitoring income, handling bank deposits and managing statements.
- Verified accurate recordkeeping processes, effectively reducing financial inconsistencies.
- Maximized client loyalty and satisfaction with prompt, thorough and timely resolutions.
- Verified postings to ledgers to ensure proper entry and account balances.
- Reported financial data and updated financial records in ledgers and journals.
- Communicated with customers to identify and resolve outstanding payments.
- Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.
- Answered all customer questions and concerns and sought through outstanding payment accounts to resolution.
Teller/Head Teller
The Farmers Bank Of Willards
Willards, MD
06.2009 - 10.2012
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Upheld strict financial controls by keeping funds secure and accurately transferring monies.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
- Checked amount details and fraud markers for transaction papers such as checks and money orders.
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- Trained customer employees and managers on machine use and maintenance.
- Coordinated daily cash reconciliation in high-volume location.
- Rapidly and efficiently prepared customer and ATM cash and change orders.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Processed quarterly vault and ATM audits with zero error rate.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
- Sold cashier's checks, traveler's checks and money orders.
- Maintained teller drawer to perform bank transactions.
- Maintained scheduling for main branch to keep all shifts appropriately staffed.
- Collected loan payments.
- Maintained friendly and professional customer interactions.
Education
GED -
AGAPE Institution
Berlin, MD10.2006
Skills
- Legal compliance
- Appraisals
- Positive
- Goal-oriented
- Cash handling expertise
- Detail-oriented
- People-oriented
- Strong customer relations
- Application preparation
- Rapid data entry skills
- Analytical
- Customer-oriented
- Strong interpersonal skills
- Multilingual in Spanish and English
- Cheerful
Timeline
Loan Administrator
Bank of Ocean City
04.2024 - Current
Loan Processor
The Farmers Bank Of Willards
10.2018 - Current
Bookkeeper
The Farmers Bank Of Willards
10.2012 - 10.2018
Teller/Head Teller
The Farmers Bank Of Willards
06.2009 - 10.2012
GED -
AGAPE Institution