Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carolina Galicia

Duluth,GA

Summary

Accomplished Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response. Well versed in dealing with customers and creating an uplifting and welcoming environment. Lastly, im a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Leasing Consultant

Cortland Portico
02.2022 - 10.2023
  • Greeting guests, investors, residents and future residents.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Collected rent and tracked resident payments and information in computer system.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Responded to requests and scheduled appointments for property showings.
  • Maintaining a neat work environment for all visits.
  • Handle residents concerns and needs.

Call Center Agent

SolArmy
01.2020 - 01.2021
  • Answer questions and inquiries professionally
  • Troubleshoot problems
  • Provide information and handle complaints regarding the organization's products or services
  • Processing forms, orders, and applications requested by the customers
  • Recording details of comments, inquiries, complaints, and actions taken.

Resturant host/server

Nacho Daddy
01.2020 - 01.2021
  • Greeting customers in a warm and friendly manner
  • Helping guests with reservations and guiding them to their table
  • Optimizing seating arraignment to ensure even workload for staff
  • Answering phones and scheduling reservations for large parties
  • Providing the best customer service possible.

Coffee Shop Barista

Sidque Cafe
01.2018 - 01.2020
  • Prepare and serve drinks
  • Manage complaints
  • Shift Manager
  • Stock and maintain a log of all inventory
  • Utilize interpersonal and customer service skills to ensure customer satisfaction.

Education

Highschool Diploma -

Duluth Highschool
Duluth, GA

Skills

  • Self-motivated
  • Goal-orientated
  • Calm under pressure
  • Bilingual (Spanish & English)
  • Specialize in customer service
  • 45 wpm
  • Efficient
  • Customer Satisfaction Award - Truthful Cafe 2018, 2019

Languages

Spanish

Timeline

Leasing Consultant

Cortland Portico
02.2022 - 10.2023

Call Center Agent

SolArmy
01.2020 - 01.2021

Resturant host/server

Nacho Daddy
01.2020 - 01.2021

Coffee Shop Barista

Sidque Cafe
01.2018 - 01.2020

Highschool Diploma -

Duluth Highschool

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Carolina Galicia