CAROLINA GOMEZ
St. Cloud
Summary
Detail-oriented administrative professional with extensive experience supporting leadership teams, coordinating office workflows, and managing high-pressure operational environments. A 14-year JetBlue Flight Attendant known for exceptional communication, confidentiality, crisis management, and accuracy in documentation. Brings a strong administrative background from earlier career roles, plus deep knowledge of crew needs and union operations. Seeking to support TWU Local 579 with organized, polished, and reliable office administration.
Overview
20
20
years of professional experience
Work History
Inflight Crew
JetBlue Airways
10.2011 - Current
- Serve as a frontline representative ensuring safety, service excellence, and operational communication. Earned multiple compliment letters and zero complaint letters throughout tenure.
- Complete detailed safety reports, incident documentation, and service summaries with accuracy.
- Collaborate with pilots, operations leadership, and crew to support smooth flight operations.
- Assist crewmembers with navigating policies, procedures, and company resources.
Flight Attendant
Continental Express (Colgan Air)
11.2009 - 07.2011
- Served as an IFC Coach, guiding new flight attendants on procedures, safety standards, and service expectations.
- Managed inflight safety and service duties on regional aircraft.
- Took leadership in an emergency involving cabin smoke, independently preparing the cabin for an emergency landing.
- Executed all FAA and company procedures under pressure with precision.
Emirates Airline Lounge Supervisor
Do & Co New York Catering, Inc.
10.2008 - 07.2009
- Supervised team of 15 and oversaw lounge operations, presentation standards, and inventory control.
- Coordinated scheduling, reporting, and administrative tasks using Excel, Outlook, and internal systems.
Customer Service Rep / Ticket Agent
Swissport
02.2007 - 03.2008
- Handled ticketing, travel documentation, time-sensitive recordkeeping, and correspondence between airline staff and officials.
Receptionist
Queens Hospital Center
12.2005 - 01.2007
- Managed high-volume phones, scheduled clinician appointments, coordinated billing authorizations, and assisted Spanish-speaking patients.
Education
Coursework - Social Control and Deviant Behavior
John Jay College of Criminal Justice
New York, NYAssociate of Science - Computer Science
JetBlue Scholars
Orlando, FL08-2027
Skills
- Executive Support & Workflow Coordination
- Calendar, Scheduling & Travel Arrangements
- Professional Phone & Email Communication
- Recordkeeping, Data Entry & Documentation Accuracy
- Meeting Prep, Agendas & Follow-Up
- Member Support & Issue Resolution
- Confidential Information Handling
- Microsoft Office & Google Workspace
- Basic Bookkeeping Support (transactions, expenses)
- Financial Tracking & Reconciliation
- Invoice Processing & Expense Reporting
- Vendor Payment Support & Ledger Updates
Timeline
Inflight Crew
JetBlue Airways
10.2011 - Current
Flight Attendant
Continental Express (Colgan Air)
11.2009 - 07.2011
Emirates Airline Lounge Supervisor
Do & Co New York Catering, Inc.
10.2008 - 07.2009
Customer Service Rep / Ticket Agent
Swissport
02.2007 - 03.2008
Receptionist
Queens Hospital Center
12.2005 - 01.2007
Coursework - Social Control and Deviant Behavior
John Jay College of Criminal Justice
Associate of Science - Computer Science
JetBlue Scholars