Stacey Woodmore
Hendersonville,TN
Summary
Dedicated flight attendant professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
Work History
Inflight Crew
JetBlue Airways
Fort Lauderdale, FL
06.2019 - Current
- Prepared aircraft between flights, ensuring cabin areas meet cleanliness standards.
- Participated in pre-flight briefings to discuss flight details, weather, and service plans.
- Provided instruction up to 600 passengers daily on safety/emergency procedures; demonstrates proper use of seat belts, oxygen masks, and flotation devices.
- Greeted passengers, assists with prompt location of seat assignments, and ensures all carry-on luggage and personal items are properly stowed in overhead or under-seat storage.
- Addressed passengers needs, questions or concerns to create optimum experience onboard.
Medicare Revenue Cycle Analyst
PhyMed Healthcare Group
Nashville, TN
11.2018 - 06.2019
- Prepared , send, and follow up on written appeals when necessary with appropriate documentation.
- Efficiently and professionally resolve up to 40 Insurance accounts analyzing and reviewing for payment resolution, working all assigned rejections and denials.
- Worked on exception reports, review Explanation of Benefit's for correct contract payment.
Independent Contractor-Driver
Uber Technologies Inc.
Nashville, TN
10.2014 - 06.2019
- Provided customer service by picking up or dropping off customers to/from their destination in a safe and professional manner.
- Multi tasked in a high-pressure environment. Tasks included managing fares, navigating during heavy traffic, and maintaining customer satisfaction.
- Provided over 300 late night and 500 five-star rating within a 4-year period while maintaining a 4.93 rating.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, and avoiding dangerous driving actions.
Medicare Billing Specialist
Apricity Resources
Nashville, TN
10.2016 - 08.2018
- Utilizes Point Click Care and Direct Data Exchange billing system to process monthly billing including electronic transmission (or paper submission if required) of claims to third party payers under corporate billing policies and procedures.
- Performs collections follow-up process in accordance with CMS guidelines.
- Interface with facility Business Office Manager and nursing staff in review of billing information for accuracy and completeness of billing information for claim submission.
Claims Care Coordinator
Long Term Care Group
Nashville, TN
01.2012 - 08.2015
- Communicated effectively decisions both verbally and in writing to both customers and clients, including all aspects of plan coverage, provider requirements and steps in claim process during initial claim review and on-going claim reviews.
- Gathered accurate benefit and provider eligibility materials for claimants based upon policy provisions, proposed care plans and assessment of clinical data to reassess care plans.
- Managed going claimant's benefits through reviewing benefit eligibility assessments and medical records.
Case Manager Assistant
Unitedhealth Group
Nashville, TN
01.2011 - 01.2012
- Received and responded to escalated Care Coordination inquiries from all communication venues via phone queue, portal, claim queue, department e-mail box or fax.
- Coordinated with Care Management Team with initial screening of complex case screening and requests via all communication venues; as well as administrative preparation for clinical staff.
- Conducted inbound and outbound calls for program requirements including, but not limited to patient scheduling, surveys/screenings, reminder calls, census management and distribution of materials to appropriate clinical personnel or patients.
Medicare B Resolution Specialist
CVS/Caremark
Nashville, TN
06.2006 - 06.2011
- Ensued questions or issues are resolved both promptly and accurately and in a manner that participants are able to understand while thoroughly and efficiently gathering information, assessing and fulfilling participants needs by reviewing fax, emails, or written inquiries.
- Collaborated with account management team as a dedicated liaison to assist highly sensitive clients with complex and escalated issues for resolution with internal and external departments.
- Monitored customer care calls for quality improvement utilizing scoring tools and evaluating customer care calls for performance utilizing consultative call flow to improve call handling techniques.
Education
Arts Magnet Diploma - undefined
Pearl Cohn Arts
Nashville, TN1997
Skills
- Evacuation procedures
- Team building
- Conflict resolution
- Aircraft Safety Checks
- Medical Emergency Response
- Compliance Monitoring
- Coaching and Mentorship
- Active Listening
- Briefings and Debriefings
- Crew Safety
Timeline
Inflight Crew
JetBlue Airways
06.2019 - Current
Medicare Revenue Cycle Analyst
PhyMed Healthcare Group
11.2018 - 06.2019
Medicare Billing Specialist
Apricity Resources
10.2016 - 08.2018
Independent Contractor-Driver
Uber Technologies Inc.
10.2014 - 06.2019
Claims Care Coordinator
Long Term Care Group
01.2012 - 08.2015
Case Manager Assistant
Unitedhealth Group
01.2011 - 01.2012
Medicare B Resolution Specialist
CVS/Caremark
06.2006 - 06.2011
Arts Magnet Diploma - undefined
Pearl Cohn Arts
Similar Profiles
JENNIFER WILKINSJENNIFER WILKINS
Pilot at JetBlue AirwaysPilot at JetBlue Airways
JHOAN CORREAJHOAN CORREA
Inflight Crew Member at JetBlue Airways CorpInflight Crew Member at JetBlue Airways Corp
Florence RiveraFlorence Rivera
Airport Operations Supervisor at JetBlue AirwaysAirport Operations Supervisor at JetBlue Airways
Don GregoryDon Gregory
Senior IT Project Manager at JetBlue Airways CorporationSenior IT Project Manager at JetBlue Airways Corporation
Chris LindseyChris Lindsey
Worship Pastor at Well House ChurchWorship Pastor at Well House Church