Summary
Overview
Work History
Education
Skills
Timeline
Special Assignment
Generic

JHOAN CORREA

Miami,USA

Summary

Dynamic, results-driven professional eager to embrace new challenges and drive success. Possesses a robust work ethic, exceptional adaptability, and outstanding interpersonal skills that foster strong relationships. Demonstrates the ability to quickly master new skills while consistently delivering positive and memorable experiences for customers. Committed to contributing to team success through dedication and a proactive approach.

Overview

18
18
years of professional experience

Work History

Inflight Crew Member

JetBlue Airways Corp
03.2024 - Current
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
  • Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.

Bilingual Customer Service Representative

AT&T Business Center | Corp Office
03.2019 - 01.2021
  • Attend 30+ customers inquiries from a dedicated home office.
  • Assist customers in English and Spanish with mobile bill, service and technical questions with a variety of online systems to provide the right solutions and meet the customers needs.
  • Maintain high product knowledge and sales techniques to build customer relationships to enhance the buying and service experience.
  • Meet or exceed AT&T (WFM) policies by keeping a high customer satisfaction and sales monthly quota.

Customer Service Technician

AT&T Corporate Center
04.2018 - 08.2018
  • Handle large volume of calls efficiently and professionally.
  • Assist new and current customers with the installation of DSL Modems or Gateways.
  • Set daily goals for great customer experience and call back avoidance.
  • Generate work orders for AT&T Technicians to repair issues or create new installations.
  • Create work orders for new Modems or Gateways to be shipped to customers.
  • Maintain up to date knowledge about AT&T products, services and procedures.

PC Technician /Printer Technician /Asst Manager

Fastforward Digital Solutions
01.2008 - 09.2017
  • Trained customers on the use of their computers or printers and provided phone and On-line support by using a soft and hard skills mentality.
  • Supervisor of special projects, responsible for the training of new technicians and continually maintained knowledge of all company products services and promotions.
  • Installation, upgrade, maintenance and troubleshooting of the customers workstations, printers and Local Area Networks.
  • Consistently praised for communicating effectively with both technical and nontechnical users

Education

Associate of Science - Information Technology

Florida Career College
Miami, FL

Skills

  • Effective interpersonal abilities
  • Collaborative team player
  • Skilled in listening and managing conflicts
  • Calm in high-pressure environments
  • Flexible in dynamic environments
  • Initiative-driven professional
  • Efficient at acquiring new skills
  • Effective multitasking skills
  • Strong attention to detail
  • Enthusiastic demeanor
  • Customer-focused professionalism
  • Effective problem resolution

Timeline

Inflight Crew Member

JetBlue Airways Corp
03.2024 - Current

Bilingual Customer Service Representative

AT&T Business Center | Corp Office
03.2019 - 01.2021

Customer Service Technician

AT&T Corporate Center
04.2018 - 08.2018

PC Technician /Printer Technician /Asst Manager

Fastforward Digital Solutions
01.2008 - 09.2017

Associate of Science - Information Technology

Florida Career College

Special Assignment

Blue Crew, 04/2025 - Present

JetBlue Airways Corp  

  • Support the needs of the operation in the terminal for on-time departure.
  • Pre board flights for missing Inflight Crew members and operate the flight if necessary
  • Assist with Gate-Checked Carry-On Baggage
  • Assist Inflight supervisors by providing Inflight Crews with weekly briefings.

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