JHOAN CORREA
Miami,USA
Summary
Dynamic, results-driven professional eager to embrace new challenges and drive success. Possesses a robust work ethic, exceptional adaptability, and outstanding interpersonal skills that foster strong relationships. Demonstrates the ability to quickly master new skills while consistently delivering positive and memorable experiences for customers. Committed to contributing to team success through dedication and a proactive approach.
Overview
18
18
years of professional experience
Work History
Inflight Crew Member
JetBlue Airways Corp
03.2024 - Current
- Maintain a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Enhance passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Collaborate with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participate in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Demonstrate flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Bilingual Customer Service Representative
AT&T Business Center | Corp Office
03.2019 - 01.2021
- Attended 30+ customers inquiries from a dedicated home office.
- Assisted customers in English and Spanish with mobile bill, service and technical questions with a variety of online systems to provide the right solutions and meet the customers needs.
- Maintained high product knowledge and sales techniques to build customer relationships to enhance the buying and service experience.
- Mee or exceeded AT&T (WFM) policies by keeping a high customer satisfaction and sales monthly quota.
Customer Service Technician
AT&T Corporate Center
04.2018 - 08.2018
- Handled large volume of calls efficiently and professionally.
- Assisted new and current customers with the installation of DSL Modems or Gateways.
- Set daily goals for great customer experience and call back avoidance.
- Generated work orders for AT&T Technicians to repair issues or create new installations.
- Created work orders for new Modems or Gateways to be shipped to customers.
- Maintained up to date knowledge about AT&T products, services and procedures.
PC Technician /Printer Technician /Asst Manager
Fastforward Digital Solutions
01.2008 - 09.2017
- Trained customers on the use of their computers or printers and provided phone and On-line support by using a soft and hard skills mentality.
- Supervisor of special projects, responsible for the training of new technicians and continually maintained knowledge of all company products services and promotions.
- Installation, upgrade, maintenance and troubleshooting of the customers workstations, printers and Local Area Networks.
- Consistently praised for communicating effectively with both technical and nontechnical users
Education
Associate of Science - Information Technology
Florida Career College
Miami, FLSkills
- Effective interpersonal abilities
- Collaborative team player
- Skilled in listening and managing conflicts
- Calm in high-pressure environments
- Flexible in dynamic environments
- Initiative-driven professional
- Efficient at acquiring new skills
- Effective multitasking skills
- Strong attention to detail
- Enthusiastic demeanor
- Customer-focused professionalism
- Effective problem resolution
Timeline
Inflight Crew Member
JetBlue Airways Corp
03.2024 - Current
Bilingual Customer Service Representative
AT&T Business Center | Corp Office
03.2019 - 01.2021
Customer Service Technician
AT&T Corporate Center
04.2018 - 08.2018
PC Technician /Printer Technician /Asst Manager
Fastforward Digital Solutions
01.2008 - 09.2017
Associate of Science - Information Technology
Florida Career College
Special Assignment
Blue Crew, 04/2025 - Present
JetBlue Airways Corp
- Support the needs of the operation in the terminal for on-time departure.
- Pre board flights for missing Inflight Crew members and operate the flight if necessary
- Assist with Gate-Checked Carry-On Baggage
- Assist Inflight supervisors by providing Inflight Crews with weekly briefings.