Carolina González Ramírez
Texas Department Of Family And Protective Services
Dallas
2
Languages
1
Certification
12
years of professional experience
Detail-oriented investigator with expertise in case management and investigative techniques. Excels in gathering and analyzing information to derive insights. Demonstrates strong teamwork and professionalism in high-pressure situations while adapting to changing demands. Proficient in critical thinking, problem-solving, and communication, ensuring thorough and accurate investigations.
Work History
Child Care Investigator II
1 Year 10 Months- Conducted thorough investigations into allegations of child abuse and neglect.
- Collaborated with law enforcement, medical, and children advocacy centers to ensure child safety.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings
- Implemented best practices for interviewing witnesses and gathering evidence effectively.
- Documented findings and prepared detailed reports
- Trained new investigators on procedural guidelines and investigative techniques.
Administrative Assistant
2 Years 2 Months- Coordinated workers' schedules and task deadlines to optimize workflow.
- Coordinated case referrals and transfers between counties.
- Handle medical records requests and paperwork processing.
- Executed administrative duties including record management and federal funding time studies to ensure compliance.
- Assisted with administrative tasks such as data analysis and binder organization.
- Planned meetings and events while maintaining accurate records for easy access.
In-Home Nanny
4 Months- Delivered comprehensive care for twins, ensuring nutritional meals, personal hygiene, and overall well-being.
- Applied Piaget’s “Learn through play” educational technique to foster physical, mental, and social development in children.
- Certified in First Aid and CPR.
Office Assistant
3 Years 8 Months- Provided professional telephone support and organized filing systems, enhancing document retrieval efficiency.
- Managed office operations, ensuring effective file maintenance and timely resolution of resident and vendor issues.
- Coordinated staff meetings, optimizing meeting room logistics and setup.
Telephone Operator
1 Year 6 Months- Managed incoming calls, delivering professional assistance and accurate information to enhance customer experience.
- Ensured accurate data entry for meal restrictions and fulfilled patient food orders.
- Conducted clerical and administrative tasks, including call transfers and maintaining positive communication with patients.
Food Service Worker
11 Months- Handled multiple tasks simultaneously, ensuring accuracy and efficiency throughout shifts.
- Ensured compliance with health regulations regarding food storage temperatures and sanitation guidelines.
- Strictly adhered to company policies regarding product freshness dates and expiration dates.
- Addressed patient inquiries, complaints, and requests to enhance service satisfaction.
- Adhered to company policies for product freshness and expiration dates, ensuring compliance with safety standards.
Education
Associate in Arts (A.A.) - Social and Behavioral Sciences
Associate in Arts (A.A.) - Psychology
Skills
Documentation skills
Interviewing
Evidence processing
Research
Child safety assessments
Research skills
Crisis management
Safety planning
Child welfare monitoring
Visual documentation
Certification
- Basics of Unregulated Operations - January 2025
- CII Advanced Conflict Resolution - April 2026
- Maintaining Professionalism During Conflict - September 2026
- The Art and Science of Communication- March 2026
- Organizing Your Professional Life for Caseworkers - March 2026
- Difficult People: Strategies to Keep Everyone Working Together- March 2026
- Criminal Justice Services Security: General User Training - April 2026
- DFPS Time and Labor Leave Training for Staff - December 2026
- Texas Cyber Security Training from KnowBe4 - November 2025
- Artificial Intelligence AI at Work - December 2025
- Light the Way End Human Trafficking: Human Trafficking Enforcement Challenges & The Texas Program - January 2026
LANGUAGES
Spanish - Native
English - Bilingual
Timeline
Child Care Investigator II
Texas Department Of Family And Protective Services
10.2024 - CurrentRead More
Administrative Assistant
Texas Department of Family and Protective Services
08.2022 - 10.2024Read More
In-Home Nanny
The Hart Family
04.2021 - 08.2021Read More
Office Assistant
RMG Management
02.2017 - 10.2020Read More
Telephone Operator
Sodexo at Martin Luther King Community Hospital
06.2015 - 12.2016Read More
Food Service Worker
Sodexo at Weed Army Community Hospital
07.2014 - 06.2015Read More
Los Angeles Pierce College
Associate in Arts (A.A.) from Psychology
Read More
Los Angeles Pierce College
Associate in Arts (A.A.) from Social and Behavioral Sciences
Read More