Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Carolina Grajales

Hialeah

Summary

Knowledgeable in proper sanitation procedures maintaining clean, safe, and welcoming environments; trained in infection control, deep cleaning, and respectful resident care.

Overview

25
25
years of professional experience

Work History

Housekeeping

Jackson Perdue Medícal Center
Cutler Bay
05.2017 - Current
  • Maintaining clean, safe and organized environments.
  • Infección Control and hygiene standards
  • Safe handling of cleaning chemicals
  • Respectful communication with residents.

Teacher

Little Steps Daycare & Preschool
Bluffton
02.2012 - 02.2017
  • Monitor and support children's development through observation and assessment.
  • Plan and implement daily age appropriate lessons in literacy, numbers, motor skills and social - emotional development.
  • Maintain a safe and welcoming classroom for up to 20 children age 3-5
  • Child development & behavior management.
  • Communicate regularly with parents about student progress and milestones.

Customer Service Representative

Orbitel International Telecomunications
Cali
06.2004 - 09.2009
  • Resolvíng inquires.
  • Managing complaints.
  • Creating positive customer experiences.
  • Seeking to contribute to a team that values service excellence and customer satisfaction.

Customer Service Representative Team Lead

Servixnet International Telecomunications
Cali
01.2000 - 06.2004
  • Trained newly hired Customer Service Representatives on company policies, procedures and protocols.
  • Implemented coaching techniques to help employees reach their full potential.
  • Analyzed customer feedback surveys to identify areas for improvement within the team.
  • Promoted clean, safe, friendly work environment for employees and guests.

Education

Social Communication And Journalism

Universidad Autonoma
Cali - Colombia
05-2002

Skills

  • Multitasking
  • Working under pressure
  • Prioritizing tasks
  • Teamwork
  • Verbal communication
  • Following supervisor instructions
  • Infection control procedures
  • Leading small teams
  • OSHA & safety compliance
  • Training staff

References

References available upon request.

Timeline

Housekeeping

Jackson Perdue Medícal Center
05.2017 - Current

Teacher

Little Steps Daycare & Preschool
02.2012 - 02.2017

Customer Service Representative

Orbitel International Telecomunications
06.2004 - 09.2009

Customer Service Representative Team Lead

Servixnet International Telecomunications
01.2000 - 06.2004

Social Communication And Journalism

Universidad Autonoma
Carolina Grajales