CAROLINA HAY
Chula Vista,CA
Overview
26
26
years of professional experience
Work History
Senior Business Accountability Specialist
WELLS FARGO
San Diego, USA
01.1998 - 01.2024
- Managed risk for over 70 vendors (third parties) with various risk levels
- Oversaw the review and management of hundreds of third party contracts to confirm if the Lines of Business (LOB) needed to continue and renew the contract or allow them to expire
- Completed over 99% of the assessments due dates as required by the third party risk management program and exceeded expectations by managing the portfolio and anticipating issues that might occur
- Developed diverse perspectives through daily collaboration with individuals from countries across different time zones and cultures to complete risk assessments
- Directed the end to end management and governance oversight for technology vendors and provided mitigation risk approvals for all assessments
- Succeeded in completing over 99% of the business reviews with the third parties to effectively manage the relationship and be proactive in identifying any potential issues or risks to the company
- Reviewed and addressed any security alerts associated with the third party that might negatively impact the services they provide the company
- Monitored the contractual Service Level Agreements to confirm that the third parties were meeting their expected performance levels
- Managed the due diligence on potential new third parties by completing an in depth investigation to confirm their risk level and address findings in the assessments and mitigate before the contract is executed
- Completed the transition and exit of third parties by planning the transition of services and ensuring data is returned and properly disposed of
Timeline
Senior Business Accountability Specialist
WELLS FARGO
01.1998 - 01.2024
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