Carolina Hernandez
Los Angeles,CA
Summary
Proactive retail leader skilled in inventory management and sales target achievement. Adept at coordinating visually appealing merchandise displays and training staff to enhance customer engagement. Ready to leverage expertise to elevate store performance and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Lead Sales Key Holder
Intimissimi
Santa Monica, California
02.2024 - Current
- Supervised daily store operations to ensure efficient service and customer satisfaction.
- Trained and mentored new sales associates on product knowledge and customer engagement.
- Coordinated merchandise displays to enhance visual appeal and drive sales.
- Assisted in inventory management by monitoring stock levels and processing shipments.
- Maintained high standards of cleanliness throughout the store including dusting shelves, vacuuming carpets and organizing merchandise displays.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Achieved above-target goals and quotas through effective upselling strategies and focused customer development.
Advanced Sales Associate
UNIQLO
Los Angeles, California
09.2021 - 02.2024
- Maintained visual merchandising standards to enhance store presentation.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Collaborated with team members to meet daily sales goals effectively.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Participated in promotional events to increase store visibility and engagement.
Education
High School Diploma -
Manual Arts High School
Los Angeles, CA06-2018
Associate of Science - Computer Science
Santa Monica College
Santa Monica, CASkills
- Visual merchandising
- Customer service
- Inventory management
- Sales strategy
- Staff training
- Retail operations
- Upselling techniques
- Time management
- Systems and software expertise
- Sales target achievement
- Cash register operation
- Multi-tasking
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
Lead Sales Key Holder
Intimissimi
02.2024 - Current
Advanced Sales Associate
UNIQLO
09.2021 - 02.2024
High School Diploma -
Manual Arts High School
Associate of Science - Computer Science
Santa Monica College