Sarah Franke
PENSACOLA
Summary
High-energy professional skilled at welcoming guests, maintaining entrances and balancing jobs to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive experiences.
Overview
7
7
years of professional experience
2019
2019
years of post-secondary education
Work History
Lead Sales Key Holder
Dollar General
Powder Springs
08.2025 - 03.2026
- Assisted in managing daily store operations and maintaining inventory levels.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Operated cash register and handled all financial transactions accurately.
- Trained new staff on store policies, procedures, and customer engagement techniques.
- Collaborated with team members to restock shelves and display merchandise effectively.
- Supported promotional activities by setting up displays and signage as directed.
- Established relationships with customers through friendly interactions.
- Resolved any customer complaints in a timely manner while demonstrating excellent problem-solving abilities.
- Managed daily operations of sales floor, including customer service, merchandising and stock replenishment.
Server
Waffle House
Powder Springs
06.2022 - 03.2025
- Provided excellent customer service in a fast-paced dining environment.
- Took accurate orders and communicated them to the kitchen staff.
- Assisted in training new servers on menu items and service protocols.
- Handled cash transactions and processed payments efficiently.
- Collaborated with team members to ensure smooth service flow during busy shifts.
- Provided exceptional service to high volume of daily customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
Grocery Clerk
Publix
Roswell
06.2019 - 05.2022
- Stocked shelves and organized displays for easy access.
- Operated cash register and processed customer transactions.
- Collaborated with team members to ensure efficient stock replenishment.
- Monitored product expiration dates and removed outdated items.
- Provided exceptional customer service to enhance shopping experience.
- Cleaned shelves and restocked with new inventory when products stock ran low.
- Utilized knowledge of store layout to direct customers towards desired items quickly.
- Followed instructions to properly arrange merchandise items.
- Greeted customers as they entered the store, provided friendly customer service and responded to inquiries.
- Organized backroom storage areas according to company standards for safety and efficiency.
- Set up displays for seasonal promotions or events in accordance with company guidelines.
- Received and unloaded new products upon delivery, checking for damage and order accuracy.
Education
Hillgrove High School
Powder Springs, GeorgiaSkills
- Inventory management
- Cash handling
- Visual merchandising
- Problem solving
- Communication skills
- Customer service
- Adaptability
- Staff training
- Order taking
- Time management
- Bill computation
- Product merchandising
- Stock replenishment
- Effective communication
- Food safety
- Menu knowledge
Timeline
Lead Sales Key Holder
Dollar General
08.2025 - 03.2026
Server
Waffle House
06.2022 - 03.2025
Grocery Clerk
Publix
06.2019 - 05.2022
Hillgrove High School