David Ruiz
Doral
Summary
Adept in inventory management and customer assistance, I elevated store experiences at Toys Tonight by implementing security protocols and optimizing inventory levels, ensuring a seamless shopping environment. My professionalism and problem-solving skills, honed across roles at Kalma Miami and Steve Madden, consistently enhanced sales and customer satisfaction, showcasing a commitment to excellence and multitasking prowess.
Competent sales associate with strong background in sales leadership and store operations. Demonstrated success in driving sales growth and ensuring optimal customer satisfaction. Proven ability in inventory management and team training, showcasing organizational and leadership skills.
Overview
11
11
years of professional experience
Work History
Lead Sales Key Holder
Toys Tonight
10.2022 - Current
- Placed special orders, submitted online orders, or contacted other stores to find desired items.
- Inventoried stock and requisitioned new inventory.
- Opened and closed cash registers, balanced cash drawers, and made deposits.
- Cleaned shelves, counters, and tables.
- Arranged and display merchandise to promote sales.
- Answered questions regarding store and merchandise.
- Greeted customers and ascertained what each customer wanted and needed.
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
- Developed and implemented security protocols to protect store assets.
- Assisted with the implementation of new store policies and procedures.
- Monitored inventory levels and sales to make timely and appropriate requests to maximize store fulfillment.
Retail Sales Key Holder
Kalma Miami
01.2020 - 10.2022
- Assisted management in supervising employees on the floor during peak hours.
- Communicated effectively with other departments regarding any issues that may arise.
- Identified opportunities to improve customer service processes and implemented effective solutions.
- Conducted regular stock checks to ensure availability of merchandise for customers.
Sales Associate
Steve Madden
10.2018 - 01.2020
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Kept work area clean, organized and free of clutter at all times.
- Performed cleaning tasks, keeping store neat and organized.
- Assisted customers with product selection to ensure customer satisfaction.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
- Organized merchandise displays to promote higher levels of customer engagement.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Operated cash register and POS to process sales transactions and handle payments.
Sales Associate
Aldo Shoes
09.2018 - 01.2020
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Kept work area clean, organized and free of clutter at all times.
- Performed cleaning tasks, keeping store neat and organized.
- Assisted customers with product selection to ensure customer satisfaction.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
- Organized merchandise displays to promote higher levels of customer engagement.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Operated cash register and POS to process sales transactions and handle payments.
- Engaged with guests to understand and anticipate customer service needs.
- Established a positive rapport with customers by delivering friendly, personalized service.
Cashier
711 Gas Station
07.2015 - 05.2017
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Built and maintained positive working relationships with co-workers.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Helped restock shelves when necessary to maintain an organized display area.
- Accurately processed customer payments using cash, credit cards, and checks.
- Managed large amounts of cash accurately during busy hours in a fast-paced environment.
Warehouse Worker
Snapple
01.2014 - 07.2016
- Pulled and prepared product for shipment, verifying exact number and type of product before loading and shipping.
- Packed orders in accordance with customer specifications.
- Sorted and placed materials or items on racks and shelves according to organizational standards.
- Assisted other departments when needed to complete tasks in a timely fashion.
- Organized warehouse space by rearranging items, storing materials, and marking locations.
- Assisted with stocking shelves and organizing warehouse.
- Assembled and disassembled pallets of merchandise for storage.
- Maintained facility equipment and materials in neat, clean, and orderly fashion.
- Utilized barcode scanning technology to track product movement throughout the warehouse.
Education
High School Diploma -
Smithtown High School East
Long Island, NY06.2018
Skills
- Professionalism
- Problem-Solving
- Multitasking
- Inventory Management
- Attention to Detail
- Customer Assistance
- Retail sales
- Store operations
- Sales presentations
- Inventory control
Timeline
Lead Sales Key Holder
Toys Tonight
10.2022 - Current
Retail Sales Key Holder
Kalma Miami
01.2020 - 10.2022
Sales Associate
Steve Madden
10.2018 - 01.2020
Sales Associate
Aldo Shoes
09.2018 - 01.2020
Cashier
711 Gas Station
07.2015 - 05.2017
Warehouse Worker
Snapple
01.2014 - 07.2016
High School Diploma -
Smithtown High School East
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