Jake Bartolic
Nashville,Tennessee
Summary
Results-driven sales professional with a strong focus on customer satisfaction and team leadership. Proven success in developing sales strategies and optimizing inventory management to drive revenue growth.
Overview
12
12
years of professional experience
Work History
Lead Sales Key Holder
Guitar Center
Goodlettsville, Tennessee
08.2024 - Current
- Managed daily sales operations and ensured store readiness for customers.
- Assisted customers in selecting musical instruments and accessories based on needs.
- Trained new team members on sales techniques and product knowledge.
- Organized inventory to optimize product placement and accessibility for sales.
- Processed transactions accurately using the point-of-sale system.
- Collaborated with management to implement promotional sales strategies effectively.
- Maintained store presentation standards, ensuring a clean and inviting environment.
- Resolved customer inquiries and concerns with professionalism and care.
- Maintained accurate records of all sales transactions.
- Developed and implemented strategies to increase sales and customer satisfaction.
- Conducted regular price comparisons with competitors to ensure competitive pricing structure was maintained.
- Established relationships with customers through friendly interactions.
- Managed daily operations of sales floor, including customer service, merchandising and stock replenishment.
- Oversaw daily opening and closing duties such as counting register funds, verifying deposits and reconciling tills.
- Provided feedback on employee performance, identified areas for improvement and implemented corrective actions when necessary.
- Inspected merchandise regularly for quality assurance purposes.
- Resolved any customer complaints in a timely manner while demonstrating excellent problem-solving abilities.
- Created positive working environment by recognizing employees' achievements, providing constructive feedback and addressing concerns promptly.
- Implemented company policies and procedures relating to cash handling, security systems, safety regulations and other operational matters.
- Assisted management in developing plans for future growth initiatives based on market research data.
- Motivated team members to reach individual and collective goals.
- Performed routine maintenance tasks such as cleaning shelves or displays.
- Supervised bank deposits and security procedures to support store opening and closing.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Collaborated with management to determine key tasks and delegate to staff members.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Partnered with store leadership team to learn and understand management processes and reports.
- Captured customer information to maximize future clienteling opportunities.
- Provided feedback to management on customer needs and preferences to improve product offerings.
- Handled customer inquiries and complaints with professionalism and patience.
- Trained, managed and motivated employees to promote professional skill development.
- Delegated work to staff, setting priorities and goals.
- Directed and supervised staff performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Built lasting client relationships by organizing and planning sales events.
- Processed credit card payments and counted back change and currency with accuracy rate.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Founder/Artist
Morning In May
Nashville, Tennessee
05.2016 - Current
- Developed marketing strategies to increase brand awareness and engagement.
- Managed inventory levels to ensure adequate stock availability.
- Coordinated shipments and received products from suppliers efficiently.
- Developed and implemented inventory control procedures for accuracy.
- Trained staff on inventory management systems and best practices.
- Analyzed inventory data to optimize storage space utilization.
- Designed visual assets for marketing campaigns and social media platforms.
- Collaborated with cross-functional teams to develop branding guidelines and strategies.
- Conducted research on design trends to inform creative direction and decisions.
- Managed multiple projects simultaneously while meeting tight deadlines consistently.
- Developed graphics, logos and layouts for product illustrations, company logos, and websites.
- Designed print materials such as brochures, flyers and posters for marketing campaigns.
- Submitted design ideas to plan projects with customers and managers.
- Curated diverse talent lineups for various events and festivals.
- Negotiated contracts with artists and agents for performance agreements.
- Established strong relationships with artists, managers, and production teams.
- Oversaw logistical arrangements for talent transportation and accommodation.
- Evaluated performance feedback to enhance future talent selections.
- Coordinated schedules to ensure seamless event execution and artist availability.
- Provided guidance and support to junior team members when needed.
- Analyzed ticket sales data to determine which acts are most popular with fans.
- Sourced appropriate venues for events based on size requirements and budget constraints.
- Created budgets for talent buying initiatives.
- Attended concerts and shows to evaluate performances and provide feedback.
- Supervised the set-up and breakdown of equipment at various venues.
- Reviewed invoices from vendors related to talent buying activities.
- Maintained a database of current artists as well as emerging talent.
- Negotiated contracts for events, concerts, and appearances.
- Liaised with promoters, venues, and other stakeholders in the event planning process.
- Established contacts throughout the music industry in order to stay informed about latest trends.
- Participated in trade shows and conferences related to talent buying initiatives.
- Monitored industry trends to identify potential new talent sources.
- Managed all aspects of the booking process including flights, accommodations, and hospitality needs.
- Coordinated artist schedules and appointments with industry professionals.
- Developed marketing strategies to promote artists and their projects.
- Managed communications between artists and record labels or promoters.
- Organized events, showcases, and performances for featured artists.
- Negotiated contracts and agreements on behalf of artists.
- Researched industry trends to inform artist development plans.
- Collaborated with creative teams on branding and visual identity projects.
- Maintained records of engagements, contracts, and artist assets.
- Compiled notes and research in preparation for scheduled engagements.
- Cultivated frequent and consistent communication with artists to promote schedule alignment.
- Collaborated with publicists, media and marketing personnel to schedule and facilitate interviews and appearances.
- Served as primary contact for contracts, emerging opportunities and legal matters.
- Managed and adjusted artist calendars and sent reminders for events.
- Oversaw financial documentation for artist engagements and reconciled invoices with accounting department.
- Managed budgeting for recording projects and promotion campaigns.
- Developed and maintained relationships with music industry professionals.
- Sourced potential sponsorships or endorsement deals for the artist.
- Negotiated contracts with labels, booking agencies, management companies and other vendors on behalf of the artist.
- Liaised between artists and producers during studio sessions to ensure desired sound quality was achieved.
- Assisted in developing creative strategies for album launches and single releases.
Sales Associate
Guitar Center
Fairlawn, OH
07.2019 - 07.2024
- Assisted customers in selecting instruments and accessories based on their needs.
- Collaborated with team members to create engaging product displays.
- Demonstrated product features and benefits to enhance customer understanding.
- Processed sales transactions efficiently using point-of-sale systems.
- Provided exceptional customer service to ensure positive shopping experiences.
- Trained new associates on store policies and sales techniques effectively.
- Resolved customer inquiries and concerns with professionalism and care.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Used technology resources to assist customers in locating and selecting items.
- Upsold additional items based on customer interests and needs.
- Received and displayed product shipments on store retail shelves upon delivery.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Conducted inventories on a regular basis to track stock levels.
- Adhered to company initiatives and achieved established goals.
- Tracked sales performance metrics to identify trends in market place.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Placed special orders or called other stores to find desired items.
- Described merchandise and explained use, operation and care.
- Prepared merchandise for purchase or rental.
Assistant Manager
American Freight Furniture and Mattress
Akron, OH
05.2014 - 05.2016
- Assisted in managing daily operations and staff scheduling.
- Collaborated with team to enhance customer service standards.
- Developed training materials for new employees and ongoing staff development.
- Coordinated inventory management and product displays for optimal sales.
- Implemented store policies to improve workflow efficiency and compliance.
- Conducted regular audits of store merchandise and inventory accuracy.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Supported marketing initiatives through promotional displays and events planning.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Developed a system for tracking inventory and ordering supplies.
- Created reports on sales trends, inventory levels, and financial data.
- Established processes for monitoring customer satisfaction levels.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Produced thorough, accurate and timely reports of project activities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Proposed or approved modifications to project plans.
- Created and managed budgets for travel, training, and team-building activities.
- Implemented quality control measures to uphold company standards.
Education
High School Diploma -
Wooster High School
Wooster, OH05-2012
Skills
- Inventory management
- Point-of-sale operation
- Retail sales
- Sales strategy
- Promotional strategies
- Market analysis
- Pricing
- Store operations
- Inventory control
- Inventory monitoring
- Product presentation
- Employee scheduling
- Team leadership
- Team building
- Task delegation
- Employee oversight
- Staff training and development
- Employee training
- Customer service
- Effective communication
- Conflict resolution
- Problem solving
- Decision-making
- Social media marketing
- Facility oversight
Websites
Timeline
Lead Sales Key Holder
Guitar Center
08.2024 - Current
Sales Associate
Guitar Center
07.2019 - 07.2024
Founder/Artist
Morning In May
05.2016 - Current
Assistant Manager
American Freight Furniture and Mattress
05.2014 - 05.2016
High School Diploma -
Wooster High School