Carolina Hidalgo Gil
Spring
Summary
Determined and empathetic professional with 20+ years of experience in customer service, purchasing, order management, and team leadership across retail, hospitality, and commercial environments. Strong ability to build relationships, resolve problems quickly, and manage high-pressure operations. Multilingual communicator (Spanish, English, Portuguese) with a proven track record of improving customer satisfaction, optimizing purchasing processes, and leading teams to achieve results
Overview
24
24
years of professional experience
Work History
Owner / Pastry Chef / Operations Manager
Carolen’s Cupcakes
Macaé, Rio de Janeiro, Brazil
05.2021 - 04.2024
- Customer Service/Receiving orders for events, parties, among others/ Preparing orders (Drip Cakes, Cakes in General, all kind of cakes with fondant/ Responsible for receiving payments for services.
Manager
Carolen’s Cupcakes
Villavicencio, Colombia
11.2015 - 05.2021
- Led Daily restaurant operations including customer service, order management, and cash handling. Supervised and trained staff, improving service efficiency and customer satisfaction. Implemented workflow improvements that reduced wait times and increased service quality
Manager
CAFELIZ Restaurant
Villavicencio, Colombia
11.2012 - 11.2015
- Led daily restaurant operations including customer service, order management, and cash handling. Supervised and trained staff, improving service efficiency and customer satisfaction. Implemented workflow improvements that reduced wait times and increased service quality
Purchasing manager
Industrial Hardware Store – Bolivar
Ciudad Ojeda, Venezuela
01.2007 - 11.2011
- Managed purchasing operations for industrial equipment, coordinating with suppliers and negotiating pricing. Oversaw warranty processing, customer service, and inventory control. Led teams of 5 to 15 salespeople, improving performance through coaching and structured processes.
Store manager
RUSSO shoe store
Ciudad Ojeda, Venezuela
11.1999 - 05.2007
- Managed store operations, sales strategies, and customer service.Trained and supervised staff, contributing to increased sales and improved customer experience. Managed inventory, merchandising, and supplier communication.
Education
Business Administration Technician -
Pedro Emilio COL College
Maracaibo, Venezuela01-1992
High School Degree - undefined
“La Epifanía” High School
Maracaibo, Venezuela01-1988
Skills
- Problem solving
- Focus on Results
- Teamwork, proactive, dynamic
- Creativity and leadership
- Decision-making
- Customer relations
- Relationship building
- Verbal and written communication
- Project management
- Strategic planning
Languages
Spanish
Native or Bilingual
English
Professional Working
Portuguese
Native or Bilingual
Timeline
Owner / Pastry Chef / Operations Manager
Carolen’s Cupcakes
05.2021 - 04.2024
Manager
Carolen’s Cupcakes
11.2015 - 05.2021
Manager
CAFELIZ Restaurant
11.2012 - 11.2015
Purchasing manager
Industrial Hardware Store – Bolivar
01.2007 - 11.2011
Store manager
RUSSO shoe store
11.1999 - 05.2007
High School Degree - undefined
“La Epifanía” High School
Business Administration Technician -
Pedro Emilio COL College